Shop - Logistics CBT Merchant Solution Manager

Location: Seattle

Employment Type: Regular

Job Code: A191681

• Develop and execute logistics strategies to improve operational efficiency and enhance the logistics experience for sellers on Tik Tok Shop in the U.S. market.
• Collaborate closely with cross-functional teams, including Product and Engineering, to strengthen system capabilities and ensure alignment between logistics product workflows and seller needs.
• Monitor and analyze key logistics performance indicators (KPIs), identify opportunities for improvement, develop end-to-end solutions, and drive effective implementation.
• Keep abreast of industry trends, regulatory requirements, and best practices, and continuously optimize and upgrade existing business models.

• Minimum Qualifications:
  • Bachelor’s degree or above, with at least 5 years of experience in cross-border e-commerce, local overseas e-commerce logistics, and supply chain management.
  • Strong analytical thinking and problem-solving skills.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.
• Preferred
  
  Qualification:
  
  Master’s degree in Logistics, Supply Chain Management, or a related field is preferred.

Base Salary: $115,520 - $209,380 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

• Medical, dental, and vision insurance from day one.
• 401(k) savings plan with company match.
• Paid parental leave.
• Short-term and long-term disability coverage.
• Life insurance.
• Wellbeing benefits.
• 10 paid holidays per year.
• 10 paid sick days per year.
• 17 days Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

• Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
• Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems;
• Exercising sound judgment.