Revenue Agent 2 (in-training) - Seattle

Revenue Agent 2

The Department of Revenue's (DOR) Compliance Division is looking for an instinctive individual to fill multiple Revenue Agent 2 (RA2) in-training to a Revenue Agent 2 (RA2) vacancies in Seattle, WA. The hiring manager may start screening applicants as early as August 11, 2026, and make a hiring decision at any time after. It will be to your advantage to submit materials as soon as possible.

Revenue is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused to achieve the agency's goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds, including people of color, immigrants, refugees, LGBTQ+, people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups, maximizing potential through opportunity.

We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and as a public service employee, you may also be eligible for student loan forgiveness.

During the first few months, you will receive hands-on training in the office, although telework may also be available. The details will be worked out between you and your supervisor. If hired at the Revenue Agent 2 in-training level, your pay will be within the salary range 45 ($4,108.00 - $5,506.00). The salary listed for this position does not include the 5% premium pay for positions based in King County.

We invite you to review the opportunity details below and forward this message to others you feel may be qualified.

If you are not familiar with how our in-training works, here is a simple breakdown. After selected, a detailed in training plan will help you navigate through the program successfully. For the next 18 months, you will perfect your communications skills, ability to negotiate, and other investigative methods in resolving revenue collection activities on delinquent accounts. You will also provide advice, instruction, and training to a diverse customer base.

In addition to the above, the list below are other responsibilities associated with a successful completion of the in-training plan and a successful advancement to RA2. The salary for a RA2 is range 50 ($4,633.00 - $6,229.00):

• Investigates and locates delinquent taxpayers using database searches, the internet, and third party resources.
• Takes collection action against non-compliant taxpayers, which can include tax warrants, bank/wage garnishments and revocation of business registration certificates.
• Conducts fieldwork and investigation on delinquent accounts at taxpayer places of business, job sites, and residences.
• Continuously records contact histories and taxpayer information throughout entire process on appropriate agency systems.
• Assists taxpayers/representatives with business registration, guidance on completing tax returns, and contacting other agencies when appropriate.

The required qualifications are key competencies that have been successfully demonstrated through experience or education in the following areas:
Communication Skills, Analytical Skills, Knowledge of Laws & Regulations, Interviewing & Negotiation Skills, Attention to Detail, and Interpersonal Skills. The ideal candidate will possess a combination of knowledge, skills, and abilities below:

Communication Skills (Written & Verbal)

• Use advanced professional techniques in telephone calls and correspondence to engage with customers and inform them about their outstanding obligations.
• Calmly listens, assesses, and clarifies problems and responds with options to customers who may be confused, upset, or uncooperative.

Analytical Skills (Research & Investigation)

• Analyze data and assess a customer's ability to resolve outstanding debts.
• Research available resources and assets to seize or use as collateral for satisfying outstanding debts.
• Research and gather information on accounts to identify assets and individuals related to unresolved liabilities.

Knowledge of Laws & Regulations

• Apply and interpret RCWs,…