Senior Customer Success Manager - Mandarin Speaking Required, Home & Lifestyle, Furniture

Description

This role is based out of an approved Amazon Corporate office location in Seattle, WA.

Drive measurable growth and vendor satisfaction for strategic partnerships on Amazon's retail platform. As a Senior Customer Success Manager, you'll independently manage strategic vendor relationships, develop data-driven plans that generate ROI, and collaborate across teams to clear blockers and deliver results - even when the path forward isn't fully defined.

You'll own vendor outcomes that impact multiple team goals and may influence country- or region-level performance. This role combines independent problem-solving, cross-team collaboration, and customer advocacy. You'll navigate ambiguity, provide strategic recommendations to senior vendor contacts, and optimize processes that improve delivery for both vendors and customers. A core focus is driving vendor satisfaction - ensuring vendors feel supported, heard, and empowered to grow their business on Amazon.

You'll also begin mentoring teammates and contributing to the development of others.

• Coordinate vendor initiatives and execute tactical business plans that support growth and improve customer experience
• Analyze performance metrics and learn to develop data-driven recommendations that drive adoption and ROI
• Build collaborative relationships with vendors, serving as a reliable point of contact for day-to-day needs
• Advise vendors on utilizing Amazon tools, policies, and programs while escalating blockers and risks appropriately
• Identify opportunities to improve team processes and contribute to operational efficiency
• Leverage internal AI tooling to drive efficiencies and expedite problem solving

• Review vendor performance data and prepare summaries for team discussions
• Collaborate with teammates to resolve vendor inquiries and coordinate solutions
• Participate in vendor meetings, managing agendas and driving detailed discussions
• Support project execution by tracking status, identifying blockers, and escalating roadblocks
• Contribute to team knowledge-sharing sessions and process documentation

Amazon Vendor Services (AVS) is a paid suite of services designed to build long-term partnerships between Amazon and its vendors - making Amazon the retailer of choice. AVS pursues three core goals:

• Accelerate vendor growth on Amazon
• Drive higher vendor satisfaction with Amazon, fostering greater engagement and investment
• Build sustainable, efficient e-commerce partnerships between Amazon and vendors

As a Customer Success Manager, you serve as the hub of your vendor's interactions with Amazon. Vendors rely on their CSM as a first point of contact for troubleshooting, high-level analysis, and joint business planning. To deliver on these goals, we develop exclusive services and tools that accelerate vendor growth, provide preferred treatment in how vendors interact with us, and enable proactive management of their business.

• Experience with strong project management skills and the ability to thrive in a fast-paced environment

• Speak, write, and read fluently in Mandarin

• Bachelor's degree or equivalent

• Experience working in a fast-paced work environment

• Experience prioritizing and managing time effectively in dynamic environments

• 4+ years of vendor or client facing experience in Account Management, Vendor Management and/or relevant experience in associated fields such as Buying, Planning or Merchandising

• Data analysis experience including manipulating large datasets from complex systems and interpreting results

• Proficient in Microsoft Excel

• Experience in relationship management

• Excellent professional written and verbal communication skills

• Experience using BI Tools (Tableau, OBIEE, Business Objects, Cognos, Micro Strategy)

• Experience in process improvement

• Experience with project management

• 5+ years of e-commerce or retail industry experience

• Professional experience in Buying, Planning or Merchandising

• Experience rapidly adapting to change and dealing with ambiguity

• Advanced degree, certifications or equivalent experience

• Experience working with diverse stakeholders and teams

Amazon is an equal…