Client Success Manager (MedInsight

Client Success Manager

Individual(s) must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman now or in the future.

Leading with our core values of Quality, Integrity, and Opportunity, Med Insight is one of the healthcare industry's most trusted solutions for healthcare intelligence. Our company purpose is to empower easy, data-driven decision-making on important healthcare questions. Through our products, education, and services, Med Insight is making an impact on healthcare by helping to drive better outcomes for patients while reducing waste.

Over 300 leading healthcare organizations have come to rely on Med Insight analytic solutions for healthcare cost and care management.

Med Insight is a subsidiary of Milliman; a global, employee-owned consultancy providing actuarial consulting, retirement funding and healthcare financing, enterprise risk management and regulatory compliance, data analytics and business transformation as well as a range of other consulting and technology solutions.

This position serves as the primary point of contact and liaison for clients, supporting them throughout the client journey from implementation through production. Client Success Managers ensure client needs and expectations are aligned; contractual obligations are met, and day-to-day operations run smoothly. They maintain client satisfaction and help clients realize measurable value from our products and services. The Client Success team provides effective analytical support and proactive recommendations to support data-driven decisions.

Client Success Managers must have a strong understanding of the healthcare industry, emerging trends, and healthcare data. They must be able to work with a variety of healthcare data sources, interpret results, and translate analytic outputs into clear, actionable insights that drive client value. To meet client needs, Client Success Managers are experts in navigating our Med Insight platform and applications, as well as our enterprise tools, and are comfortable working in a cloud-based environment.

Primary Responsibilities:

• Client Success Managers are responsible for day-to-day client operations, including ticket management, coordinating system updates, managing data refreshes, and communicating release notifications.
• They deliver timely client support by managing tickets and ensuring service levels agreements are met.
• Client Success Managers collaborate closely with clients through regular engagement, identifying opportunities to improve outcomes, championing data-driven decision-making, and optimizing data processes to maximize the value clients receive from their Med Insight investment.
• Client Success Managers work closely with our client engineering teams (located in both the US and India) to coordinate client support activities. This includes clearly communicating requirements, timelines, and priorities so engineering team members can complete tasks and provide status updates and outcomes. While some work may be performed offshore, client communication is managed in the U.S., so strong communication skills with both clients and internal team members is essential.

Preferred

Skills and Experience:

• Bachelor's degree in related field or equivalent work experience
• 5+ years of experience in data analytics, health care, or related field
• Experience coordinating cross-functional teams to translate client needs into clear requirements, align priorities/timelines, manage escalations, and drive issues to resolution
• Highly organized and detail-oriented, with strong administrative and project management skills; able to manage multiple client priorities, timelines, deliverables, and follow-ups while maintaining accuracy and accountability
• Ability partner cross-functionally to drive adoption, satisfaction and growth
• Identify opportunities to improve client outcomes or business impact
• Ability to learn and navigate a variety of technical tools to review and analyze client data
• Ability to work with clients on a range of topics including software upgrades, functionality, healthcare analytics and data related questions
• Ability to analyze…