Senior Engagement Manager

Description
Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise. We value deep relationships, dedication to serving others and inclusion.

We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunity for people to achieve fulfillment through career success.
Ready to join us?
The Senior Engagement Manager (SEM) is a delivery leadership position within the TEKsystems Global Service's (TGS) organization, responsible for managing complex deliverable-based, fully outsourced, or extremely large-scale engagements or programs. The SEM may manage either a single customer or a business portfolio. The SEM is responsible for the guidance and mentorship of a team of Engagement Managers based in a region or practice area.

The SEM provides ownership of customer experience, high quality service delivery and a high level of client satisfaction that aligns with client success criteria. This position requires strong project management skills, proficiency in relevant technical practices, and a proven track record of successful client engagements. The role is measured by customer satisfaction, customer retention/expansion, financial targets achieved, and billable utilization for all engagements in their portfolio.

This role may require travel several times per year.
Essential

Job Duties and Responsibilities:

• Advanced Engagement Management:
  Oversees engagements with varying delivery models, to ensure that objectives are achieved, delivered according to schedule, and within budget. Additionally, ensuring that internal compliance requirements are fulfilled. Provides strategic value and engagement advisement by anticipating client needs.
• Team Leadership and Development:
  Leading larger engagement teams, mentoring resources, and fostering a collaborative team environment.
• Strategic Client Relationship Management:
  Builds rapport and maintains relationships with client stakeholders to understand their long-term goals and align services accordingly. Strengthens relationships through value-based conversations.
• Engagement Value Realization:
  Maps the client organization, evaluates the ratio of engagements to business lines, and identifies opportunities where engagements and business impacts converge. Utilizes the value framework content in business reviews to emphasize how the organization provides value to clients.
• Trusted Advisor:
  Provides enhanced experience for external stakeholders and internal partners involved in the business lifecycle by being proactive, strategic, and customer-focused,
• Stakeholder Communication:
  Regularly informs internal and external stakeholders about the progress, challenges, and results of engagement activities.
• Financial Management:
  Manages the financial aspects of engagements, including budgeting, forecasting, and ensuring profitability.
• Resource Allocation and Optimization:
  Ensures efficient utilization of resources across engagements, optimizing team performance and engagement outcomes.
• Risk Management and Mitigation:
  Identifies potential risks early and implements strategies to mitigate them, ensuring engagement stability.
• Governance and Reporting:
  Establishes appropriate governance and ensures that the structure and controls are followed. Drive the creation of customer-facing reporting/dashboards for engagements to show meaningful KPI/metric-related data for decision-making.
• Continuous Improvement:
  Consistently drives innovative improvements to the delivery process and deliverables while maintaining a balance of innovation and operations.

Behavioral Competencies and Responsibilities:

• Manages Complexity:
  Makes sense of complex, high quantity, and sometimes contradictory information, to effectively solve problems.
• Action Oriented:
  Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Drives Results:
  Creates a climate where people are motivated to do their best to help the organization achieve its objectives. Hosts regular meetings with the team and encourage input from others.
• Communicates Effectively:
  Develops and delivers multimode communications that convey a clear understanding of the unique needs of different audiences. Actively listens to understand customer needs and articulates solution options clearly.
• Customer Focus:
  Builds strong customer relationships and delivers customer-centric solutions. Takes a consultative approach to propose solutions that benefit the customer and solves their business needs being a trusted partner and advisor.
• Collaboration:
  
  Works well with cross-functional teams, fostering a collaborative environment to…