State Strategy Manager

The State Strategy Manager is a key leader responsible for driving strategic initiatives aimed at optimizing client satisfaction, retention, and overall business performance through the strategic use of customer support, data and analytics. This role involves program management, collaborating across departments, and leveraging advanced data analytics to shape client success strategies. This position plays a crucial role in influencing decision making and driving continuous improvement of 3

Si’s CUSP products, capabilities, and client success function.

The State Strategy Manager is responsible for ensuring clients realize value from 3

Si's products and services throughout the customer lifecycle. Serving as a strategic partner and trusted advisor, this role manages client relationships, drives product adoption, supports implementation efforts, and helps clients leverage data and analytics to achieve their goals.

This role works closely with Product, Analytics, and Engineering teams to ensure clients receive exceptional service, meaningful insights, and measurable outcomes. The State Strategy Manager plays a critical role in client retention, satisfaction, and growth by translating client needs into actionable solutions and helping clients maximize the value of the CUSP platform.

• Serve as the primary point of contact for assigned clients throughout the customer lifecycle, including onboarding, implementation, adoption, and ongoing engagement.
• Build and maintain strong relationships with client stakeholders, including executive leaders, program leaders, researchers, and operational teams.
• Develop a deep understanding of client priorities, business objectives, and success measures.
• Provide proactive guidance, support, and strategic recommendations to help clients achieve desired outcomes.
• Facilitate regular client meetings, business reviews, and strategic planning discussions.
• Identify risks to client satisfaction, adoption, or retention and partner internally to develop mitigation strategies.

• Lead client onboarding and implementation activities, coordinating efforts across Product, Analytics, and Engineering teams.
• Manage implementation timelines, deliverables, communications, and issue resolution.
• Navigate client organizational structures and processes to facilitate successful data acquisition, integration, and platform adoption.
• Ensure client projects remain on track and deliverables are completed accurately and on schedule.
• Coordinate internal resources to support client needs and ensure a seamless customer experience.
• Partner with clients to define success measures, key performance indicators (KPIs), and reporting requirements.
• Translate client questions, business challenges, and use cases into analytical requirements for internal analytics teams.
• Review and communicate analytical findings, dashboards, reports, and performance metrics in a manner that is meaningful and actionable for clients.
• Lead the development and delivery of client-facing Analytics Snapshots, performance reports, and strategic recommendations.
• Help clients understand trends, outcomes, and opportunities identified through CUSP reporting and analytics.
• Collaborate with Analytics teams to validate data outputs and address data quality concerns impacting client outcomes.
• Quantify, track, and communicate the value and impact clients achieve through use of the CUSP platform.

• Gather and communicate client feedback, enhancement requests, and emerging needs to Product and Engineering teams.
• Collaborate with Product Management to identify opportunities for new features, capabilities, and solutions that improve client outcomes.
• Partner with internal teams to continuously improve implementation processes, client support practices, and customer experience.
• Support client training, workshops, and educational sessions that increase product adoption and engagement.

• Monitor client health, engagement, and utilization trends.
• Identify opportunities to expand product adoption and increase client value.
• Partner with…