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SMB Customer Success Lead – Scale & Growth
Job in
Seattle, King County, Washington, 98127, USA
Listed on 2026-08-28
Listing for:
Hiya Inc.
Full Time
position Listed on 2026-08-28
Job specializations:
-
Business
Customer Success Management
Job Description & How to Apply Below
Hiya is hiring an SMB Customer Success Manager to lead onboarding, adoption, retention, and expansion for a high-volume SMB/self-serve book in North America. You’ll collaborate with Sales, Product, Support, and Marketing to demonstrate value and scale success across accounts.
You’ll use data-driven programs and a proactive mindset to drive renewals and growth, balancing personalized engagement with scalable processes in a fast-paced SaaS environment.
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