Technical Product Manager, Fraud and Policy

Technical Product Manager, Fraud and Policy

Amazon Leo is seeking a Product Manager - Technical, Fraud and Policy to help define, validate, and launch fraud and abuse prevention capabilities for Amazon Leo's marketplace and e-commerce experiences. This role will operate at the intersection of technical product management, fraud/risk strategy, policy execution, operational readiness, and customer trust. In this role, you will own and drive critical Fraud and Policy initiatives that protect customers, sellers, partners, and Amazon Leo from fraud and abuse as new countries and marketplace capabilities launch.

You will work backward from customer and business risk, dive deep into country-specific fraud patterns, define product and policy requirements, validate controls through UAT, and ensure the program is ready for launch and post-launch operations. The ideal candidate combines strong technical product judgment with hands-on fraud, abuse, or risk management expertise. You are comfortable operating in ambiguity, translating complex risk signals into durable product mechanisms, partnering closely with engineering and operations, and influencing stakeholders across Product, Engineering, Policy, Risk, Operations, Customer Service, Payments, and FLAT partners.

You will be successful in this role if you can identify fraud and abuse risks before launch, turn those insights into scalable product and operational controls, validate that the controls work as intended, and ensure customers receive clear, accurate, and policy-aligned communications when fraud or abuse actions are taken.

• Own and support the product roadmap for Amazon Leo Fraud and Policy capabilities across marketplace and e-commerce launch surfaces.
• Translate fraud and abuse risks into clear product requirements, control designs, workflows, policies, and launch-ready mechanisms.
• Partner with Engineering, Science/Analytics, Policy, Risk, Operations, Payments, Customer Service, and FLAT stakeholders to define what needs to be built, why it matters, and how success will be measured.
• Write crisp product requirements, business requirement documents, PR/FAQs, launch readiness documents, test plans, decision narratives, and executive-ready updates.
• Make feature prioritization and tradeoff recommendations that balance fraud prevention, customer experience, operational scalability, compliance, and speed to launch.
• Dive deep into country-specific fraud and abuse patterns ahead of launch to identify risks, control gaps, policy gaps, and operational dependencies.
• Assess launch readiness by reviewing fraud vectors, customer journeys, seller or partner workflows, payment and account signals, enforcement paths, and escalation mechanisms.
• Identify where existing fraud and abuse controls are sufficient, where controls need to be adapted for local market requirements, and where new mechanisms are required.
• Work with regional launch teams and business stakeholders to ensure country-level fraud and abuse requirements are captured early and incorporated into launch planning.
• Build mechanisms to document fraud hypotheses, control decisions, risk acceptance, open blockers, and post-launch monitoring needs.
• Define and drive fraud and abuse features from concept through launch, including requirements, user stories, acceptance criteria, dependencies, and launch gates.
• Partner with Engineering to groom and prioritize work, clarify requirements, resolve ambiguity, and ensure feature delivery aligns with launch timelines.
• Partner with Policy and Operations to ensure product controls are executable, auditable, and supportable by downstream teams.
• Partner with Analytics, Science, or BI teams to define fraud metrics, detection signals, dashboards, control monitoring, and outcome measurement.
• Ensure product features are designed with clear escalation paths, measurable success criteria, and mechanisms for continuous improvement.
• Support and drive User Acceptance Testing for fraud and abuse controls, including test scenario creation, test data planning, expected outcomes, defect triage, and exit criteria.
• Work closely with FLAT stakeholders and cross-functional partners to validate that controls meet policy, financial, legal, tax, accounting, operational, and customer experience requirements.
• Validate that fraud and abuse controls trigger the correct actions, notifications, operational workflows, and downstream reporting.
• Assess UAT outcomes, identify control defects or gaps, and drive recommendations for remediation before launch.
• Maintain clear validation evidence, issue logs, defect prioritization, and launch-readiness decisions for fraud and abuse controls.
• Support fraud and abuse program readiness for country and capability launches, including readiness checklists, SOPs, runbooks, escalation paths, metrics, dashboards, training materials, and launch support plans.
• Define operational readiness requirements for fraud/abuse workflows, including intake, investigation, decisioning,…