Product Management Associate - CRM

Join the nation's largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of Met Life's Group Benefits team, you'll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today's employers and work forces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences.

Join us and be part of an organization committed to supporting customers when they need us most.

Met Life is seeking a Product Management Associate to support Service
360, Book of Business Management, Workflow Automation, and AI-enabled transformation initiatives within the Sales, Underwriting and Enablement ART. This role will partner with Product Managers, Product Owners, Service leaders, business stakeholders, and technology teams to define, prioritize, test, and deliver solutions that improve customer, broker, and associate experiences across the Group Benefits business.

The ideal candidate has a strong understanding of Group Benefits service operations and how customers and brokers are sold, onboarded, managed, and serviced throughout their lifecycle. They will help drive product execution across Service
360, customer servicing workflows, case management, automation, and AI-enabled capabilities while ensuring solutions align with business needs.

We're looking for someone who is naturally curious, customer-focused, and passionate about improving how work gets done. Experience leveraging AI tools such as Microsoft Copilot, OpenAI, Claude, Gemini, or similar technologies to automate processes, improve productivity, and solve business challenges is highly valued.

This role offers the opportunity to help shape the future of customer and broker servicing at Met Life through technology, workflow automation, and AI-driven innovation.

This role