Senior Customer Support Coordinator

Xylem ist ein Fortune 500 Wassertechnologieunternehmen mit global 23.000 Mitarbeitenden in über 100 Ländern und einer Mission: unseren Kunden durch innovative Technologielösungen und unser Fachwissen bei der Lösung von Wasserproblemen und
-herausforderungen zu helfen. Wir sind der weltweit führende Anbieter effizienter, innovativer und nachhaltiger Wassertechnologien, die dafür sorgen, dass unser Wasser nachhaltig genutzt, optimal verwaltet, erhalten und wiederverwendet wird. Who We Are Looking For Xylem is seeking customer-focused professionals who enjoy managing complex work, coordinating across multiple teams, and helping customers achieve successful project outcomes. The ideal candidate takes ownership of their work, communicates clearly, follows through on commitments, and looks for opportunities to improve processes and the customer experience.

Candidates with experience in customer support, project coordination, order management, sales support, procurement, logistics, operations, project administration, or business support functions are encouraged to apply. At Xylem, wir sind united by a shared purpose: solving water to create a more sustainable world. If you are driven by customer service, collaboration, and making a real impact, we invite you to bring your skills to our team as a Customer Support Coordinator.

• Coordinate complex customer projects from quote through execution and completion.
• Prepare, review, and process quotes, sales orders, change orders, invoices, and project documentation.
• Support project startup activities including compliance documentation, vendor setup requirements, waivers, customer forms, and purchasing requirements.
• Create and manage supplier purchase orders while partnering with sourcing and procurement teams to meet project needs.
• Maintain visibility of active projects and communicate status, risks, delays, and action items to internal and external stakeholders.
• Coordinate with sales representatives, project managers, operations teams, logistics partners, and technical resources to ensure project success.
• Track equipment, materials, shipments, deliveries, and project milestones.
• Support billing activities, project invoicing requirements, and customer-specific billing processes.
• Manage customer documentation, compliance records, signed field service documentation, and project files in accordance with company requirements.
• Monitor project backlogs and open action items to ensure commitments are met.
• Maintain accurate customer, project, and order information within CRM and ERP systems.
• Serve as a central point of coordination for issue resolution, escalating concerns when appropriate and recommending solutions.
• Identify opportunities to improve project workflows, reduce rework, standardize processes, and improve customer outcomes.
• Support continuous improvement initiatives by analyzing trends, performance metrics, and recurring issues.
• Provide thorough, complete, and professional communication to customers and internal teams.
• Maintain reliable attendance and follow company time-off and notification procedures.

• Bachelor’s degree in Business, or a related field or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.
• Experience supporting project-based operations, customer service, order management, procurement, logistics, construction support, rental operations, or industrial services preferred.
• Experience working with ERP, CRM, procurement, or project management systems preferred.
• Strong organizational and project coordination skills.
• Ability to manage multiple projects and priorities simultaneously.
• Strong written and verbal communication skills.
• Ability to work independently and take ownership of assigned responsibilities.
• Strong problem-solving and decision-making skills.
• Ability to collaborate effectively across sales, operations, finance, procurement, logistics, and technical teams.
• Excellent attention to detail and documentation management.
• Knowledge of purchasing, invoicing, compliance documentation, or project administration processes preferred.
• Continuous improvement mindset with…