Senior Program Manager

BCA Services is seeking a dynamic, client-facing Senior Program Manager / Portfolio Lead to lead, modernize, and grow a portfolio of federal records management, electronic records management (ERM), FOIA, Privacy Act support, litigation support, digitization, accessibility, and information governance contracts. This is not a traditional records management operations role. The successful candidate will understand federal records from the NARA perspective while also recognizing that modern federal information programs are increasingly data-centric, legally sensitive, disclosure-driven, and portfolio-oriented: metadata, data quality, validation, FOIA/eDiscovery search, legal holds, chain of custody, redaction, accessibility, EHR/ERM integration, workflow automation, analytics, financial performance, risk, resource allocation, and defensible disposition across paper, digitized, and born-digital information assets.

COMPENSATION: $150k - $185k Annually (Final offer will be based on verifiable experience)

The Program Manager / Portfolio Lead will be accountable for contract execution, portfolio performance, client confidence, staff performance, service quality, risk management, organic growth, and new contract development. The ideal candidate is a self-starter with PMP-based delivery discipline, strong consulting presence, executive communication skills, and demonstrated ability to identify emerging client needs, shape solutions, expand current work, manage a healthy book of business, and help bring in new federal contracts.

• Stabilizes and improves contract and portfolio performance using disciplined program and portfolio management practices for scope, schedule, budget, staffing, quality, risk, issues, communications, dependencies, governance, and stakeholder engagement.
• Maintains a portfolio-level view of delivery health, including priorities, resources, dependencies, financial performance, risks, quality trends, client satisfaction, and growth opportunities across related contracts, task orders, and work streams.
• Earns trusted-advisor status with federal clients by translating records, FOIA, Privacy Act, litigation support, data, accessibility, and compliance requirements into practical operating models and measurable outcomes.
• Expands the current contract portfolio and helps bring in new contracts through consultative engagement, proactive identification of agency pain points, solution shaping, partner coordination, market/client intelligence, portfolio strategy, and active support to capture and proposal activities.
• Modernizes records management delivery by integrating NARA requirements, ERM/EHR concepts, FOIA case processing, eDiscovery/litigation support, Section 508 accessibility, digitization quality control, metadata, data processing, data validation, and performance analytics.
• Builds a high-performing, accountable team culture with clear roles, effective communication, measurable service levels, defensible quality controls, and continuous improvement.

• Serve as the senior accountable leader for one or more federal records, FOIA, Privacy Act, ERM, digitization, document management, accessibility, litigation support, or information governance contracts, task orders, and related work streams.
• Apply PMP and portfolio management best practices to manage work plans, integrated master schedules, staffing, budgets, deliverables, dependencies, portfolio roadmaps, risk registers, issue logs, change control, quality assurance, status reporting, and executive communications.
• Manage contract and portfolio performance against statements of work, service-level expectations, QASP/performance measures, CPARS-impacting outcomes, subcontractor/partner obligations, revenue and margin objectives, burn rate, funding ceilings, and internal business objectives.
• Manage the assigned portfolio as an integrated book of business, including task-order performance, staffing capacity, utilization, financial tracking, scope control, dependency management, risk mitigation, subcontractor coordination, client satisfaction, and growth pipeline visibility.
• Lead client-facing consulting engagements, including needs assessments, stakeholder interviews, current-state/future-state analysis, operating model design, roadmap development, process improvement, and implementation planning.
• Facilitate portfolio governance rhythms such as executive reviews, operating reviews, integrated status reporting, escalation forums, lessons-learned reviews, and portfolio-level performance dashboards.
• Advise federal clients on modern records and information governance challenges, including NARA compliance, electronic records transition, ERM solution requirements, metadata, records schedules, disposition, digitization standards, data quality, defensible records lifecycle management, and information access obligations.
• Oversee or coordinate FOIA and Privacy Act support functions, including request intake, search strategy, tasking,…