Merchandise Operations Manager

The Merchandise Operations Manager is a highly operational role that serves as the connective point between Merch, external vendor partners, and internal teams including Receiving, Ops, and Retail. The core responsibility is to keep merchandise information accurate, current, and moving across teams and systems while supporting the flow of new inventory. This person owns the operational follow-through behind the merchandising function, keeps key tools and information current, coordinates handoffs across teams, and proactively identifies and resolves issues before they become larger problems.

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Reports to:
Head of Merchandising

• Once the buying team has made assortment and buy decisions, own the operational follow-through with vendors.
• Submit purchase orders and buying-team-directed order changes.
• Obtain and track PO confirmations, shipping confirmations, and invoices.
• Maintain visibility to outstanding orders and proactively flag late shipments, missing confirmations, discrepancies, or other issues that could impact timing.
• Own vendor follow-up related to order discrepancies, including overages, shortages, shipment issues, and other order-related questions.
• Coordinate with vendors to collect imagery and item information needed for tagging and launch.
• Request ATS (available-to-sell) from vendors on occasion as needed.
• Support the future implementation of an EDI or vendor communication system and become the resident subject matter expert once implemented.
• Own tagging and taxonomy attribution for incoming inventory.
• Ensure upcoming POs are fully tagged, with imagery and required item information, no later than 30 days prior to shipment.
• Own the Merch tagging Slack channel and coordinate additional tagging support as needed.
• Maintain the Merch Priorities deck by adding upcoming tagged items, imagery, and other relevant information.
• Maintain brand size charts and other item information as needed.
• Conduct ongoing image and site audits and correct item information, taxonomy, or imagery issues.
• Support the continued evolution of tagging processes and tools to improve efficiency and scalability.

• Support Merch-side visibility to incoming and high-touch inventory while owning operational communication and follow-through with Receiving and Ops.
• Maintain current order, priority, and inventory information across the Assortment Tracker, Invoice Tracker, Merch Priorities deck, and other relevant tools.
• Support the Head of Merchandising in maintaining buying priorities and priority inventory visibility.
• Own communication to Receiving and Ops regarding upcoming orders, timing changes, delays, priority updates, and other relevant information.
• Coordinate communication of vendor or order changes that may impact receipt timing, processing, or launch.
• Support coordination across Merch, Receiving, Ops, and Retail for new category launches, retail assortments, and other inventory-related initiatives.
• Conduct monthly audits of select item statuses, including Retail, to identify discrepancies and help maintain inventory integrity across high-touch inventory areas.
• Investigate inventory status discrepancies and coordinate with the appropriate teams through resolution.
• Maintain the Assortment Tracker and Invoice Tracker.
• Upload new orders and reconcile information across the Assortment Tracker, PO Tool/analytics, Looker, and other relevant systems.
• Own identification and follow-through on discrepancies across systems to ensure information remains accurate and current.
• Support ongoing improvements to merchandise tracking, reconciliation, and operational workflows.

• Own the Merch side of the Quality sync and coordinate follow-up on relevant issues.
• Own RTV coordination and vendor follow-up resulting from quality issues.
• Generate and maintain Style Bar notes and flags for new items.
• Lead or support in-person item audits as needed.
• Maintain the list of styles requiring an Expert Review as identified by the Head of Merchandising.
• Support the Head of Merchandising with reviewer…