Sr. Technical Enablement Lead, eero

At eero we make world class products for our customers to enjoy. Behind those world class products are the partners who bring eero into homes and businesses; ISP and MSP partners who deploy, support, and scale eero solutions for their subscribers. We’re looking for a Sr. Technical Enablement Lead to join our team, who will own the technical enablement strategy for eero’s ISP and MSP partner ecosystem.

The ideal candidate is obsessed with partner success, forward-thinking with creativity, and passionate about building scalable programs that drive measurable business outcomes.

• Define, develop, and maintain technical enablement playbooks for ISP and MSP partners, ensuring content is current, actionable, and aligned to partner maturity stages
• Design and deliver preboarding and onboarding programs that drive measurable business impact, including partner activation rates, time-to-first-deployment, and subscriber satisfaction
• Build and manage hypercare programs that provide elevated support during critical partner milestones, reducing churn and accelerating partner self-sufficiency
• Leverage AI tools and automation to drive scalable program strategy, including content personalization, learning path optimization, and predictive partner health insights
• Partner deeply with marketing, product, engineering, and customer experience teams to ensure enablement programs reflect the latest product capabilities, go-to-market strategies, and customer insights
• Develop success metrics and reporting frameworks to track program effectiveness, partner proficiency, and business outcomes across the partner lifecycle
• Identify and prioritize program gaps through data analysis, partner feedback, and cross-functional input, continuously iterating
• Create enablement content that supports multiple modalities, including virtual, in-person, and self-directed learning experiences tailored to partner needs
• Contribute to the strategic roadmap for partner enablement, ensuring scalability across regions and partner segments
• Represent partner feedback and program insights to internal stakeholders and advocate for product, process, and tooling improvements that enhance the partner experience
• Model all content with accessibility as a primary tenant and reinforce inclusive methods across all partner-facing materials
• Ability to travel both domestically and internationally ( %)

As a Sr. Technical Enablement Lead for eero, you’ll work closely with cross-functional partners throughout the business to define, build, and scale enablement programs that accelerate partner time-to-value. You’ll develop and maintain technical playbooks, design onboarding experiences that drive measurable impact, and build hypercare programs that ensure sustained partner success. You’ll leverage AI to create scalable, data-driven program strategies and partner deeply with marketing, product, engineering, and customer experience teams to ensure alignment across the partner lifecycle.

• Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization
• Experience communicating complex ideas to technical and non-technical audiences
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities
• 5+ years in Technical Enablement, Partner Enablement, Learning & Development, or a related field, with at least 3 years in a program ownership or strategy role
• Experience building enablement programs for B2B partners, channel partners, ISPs, or MSPs
• Demonstrated ability to design programs that drive measurable business outcomes (e.g., activation, retention, revenue impact)
• Experience leveraging AI and automation tools…