Creative Operations Manager

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

Leads the systems, governance, planning, and insights that enable the creative organization to operate effectively s intake, prioritization, capacity and resource planning, workflow governance, reporting, process design, and operational health. Partners with creative leadership to align resources with business priorities, improve how work moves through the organization, and build scalable practices that increase speed, visibility, accountability, and creative impact. Transforms reactive request management into a transparent, strategic, and scalable operating model.

• Own enterprise creative intake and set briefing, categorization, prioritization, and readiness standards so requests arrive with sufficient context, scope, and strategic clarity.
• Define pathways for planned, reactive, executive, innovation, and special-initiative work; assess readiness, close information gaps, and improve submission quality before scoping or assignment.
• Maintain visibility into capacity, workload, utilization, project mix, skill demand, and constraints across internal teams and external partners; forecast needs using pipeline, priorities, seasonality, campaign calendars, and enterprise initiatives.
• Identify staffing gaps, bottlenecks, and over-allocation risks before delivery is affected, informing staffing, contractor, agency, and headcount decisions.
• Evaluate demand with creative leadership based on strategic value, effort, priorities, and capacity, while providing portfolio visibility across current and upcoming work.
• Facilitate tradeoffs across campaigns, executive and reactive requests, brand initiatives, and capability-building work; guide decisions to start, pause, accelerate, outsource, or decline work and align resources to highest-impact priorities.
• Own the operating model from intake and scoping through assignment, production, review, approval, delivery, and measurement; define stages, roles, decision rights, handoffs, review cycles, escalation paths, and governance standards.
• Drive consistent use of work-management tools, intake systems, dashboards, and processes while clarifying requirements and reducing friction across creative teams, stakeholders, agencies, PMO, and partner functions.
• Build dashboards and reporting on demand, project mix, throughput, cycle time, workload, utilization, velocity, and bottlenecks, giving leaders clear visibility into capacity, operating health, and tradeoffs.
• Track trends and define KPIs linking operations to creative effectiveness and business impact, using insights to guide staffing, partner strategy, prioritization, process improvement, speed, quality, clarity, and scale.
• Design, document, and improve workflows, SOPs, governance, briefs, review practices, and operating cadences; remove redundant work, unclear ownership, unnecessary approvals, and process gaps.
• Lead improvements that increase velocity, reduce rework, and strengthen stakeholder experience; communicate changes,…