Program Director

• Lead Zip’s most strategic, high-priority cross-functional programs and special projects, turning executive priorities into coordinated action and measurable business outcomes.
• Bring the judgment, influence, and program leadership to create clarity, alignment, and momentum across complex initiatives, integrations, and organizational transitions.
• Remote-first opportunity for US-based employees with the option to work in person from our Manhattan office.

Start your adventure with Zip

As a Program Director, you will operate at the center of Zip’s most complex and strategically important cross‑functional initiatives. You will partner closely with executive leadership and teams across Product, Strategy, Engineering, Finance, Legal, Credit Risk, People, Commercial, and Delivery to translate strategy into execution and ensure critical programs achieve their intended business outcomes.

You will own the connective layer across these programs: understanding why the work matters, how individual initiatives contribute to broader business outcomes, where dependencies and risks sit, and when intervention is needed. For special projects, integrations, and organizational transitions, you will establish the roadmap, governance, decision structures, and operating rhythm from exploration and planning through execution, stabilization, and post‑initiative optimization.

This is a senior individual contributor role with a high degree of autonomy and accountability for critical assignments. You will synthesize signals across stakeholders and work streams, challenge assumptions, navigate competing priorities, and provide executives with concise, decision‑oriented views of program health, business impact, risks, opportunities, and recommended actions.

While you will primarily operate at the program and enterprise level, you are comfortable going deeper when needed. When a critical initiative requires additional structure, alignment, or leadership, you can step in quickly, establish a path forward, unblock decisions, and restore momentum without creating unnecessary processes.

Interesting problems you'll get to solve

• Own the end‑to‑end health and coordination of Zip’s most complex, high‑priority programs and special projects, spanning multiple initiatives, teams, and business priorities.
• Translate enterprise strategy into execution by defining intended outcomes, success measures, value‑creation goals, priorities, sequencing, and trade‑offs, and ensuring work remains aligned to broader business objectives.
• Develop and drive integrated roadmaps across product, technology, operations, people, finance, legal, commercial, and go‑to‑market work streams where required.
• Serve as a central point of coordination across functions, creating clear ownership, decision rights, dependencies, milestones, and accountability for outcomes.
• Maintain a comprehensive view of program status, stakeholder signals, risks, decisions, resource constraints, and emerging issues; identify systemic risks, organizational constraints, and cross‑program patterns that may not be visible within individual work streams.
• Lead escalations and facilitate complex decision‑making by bringing together the right stakeholders, clarifying options and trade‑offs, challenging assumptions, and driving issues through resolution.
• Act as a trusted advisor to executive leadership on program direction, integration strategy, organizational implications, risks, opportunities, and decisions required.
• Establish lightweight governance, operating rhythms, reporting cadences, and sources of truth that create transparency and accountability without introducing unnecessary process.
• Lead or coordinate change‑management and organizational‑transition activities when relevant, partnering with…