L&I IT Policy and Planning Manager; Medical Product Manager

Our Mission:

Keep Washington Safe and Working!

Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability

The Department of Labor & Industries (L&I), Insurance Services Division, is seeking a strategic leader to join the Insurance Services Technology Team (ISTT) as an IT Policy and Planning Manager (Medical Payments Product Manager). In this position you will provide strategic direction, governance, investment leadership and lifecycle management to ensure technology investments deliver modern, sustainable business capabilities and provide measurable business value.

Through this work, this position makes a positive impact for our customers and supports the mission of Insurance Services, to help injured workers heal and return to work.

You will be responsible for product planning and decision‑making activities to ensure successful delivery of product improvements with Insurance Services’ software Product Portfolio. This position requires expert‑level Product Management skills and abilities, as well as the ability to develop and maintain L&I’s Product Management standards amongst the Insurance Services Product Owners. Through your leadership, organizational influence and mentoring to Product Owners you will advance a culture of innovation, continuous improvement, accountability, and customer‑centered products and systems.

• Experience leading large‑scale business transformation or legacy system modernization initiatives.
• Project management skills to effectively organise and oversee multiple projects and assignments to ensure the work is accurate, thorough and progresses toward the achievement of goals and objectives.
• Familiarity with Agile/Scrum practices.
• Ability to review, independently interpret, analyse and apply specialised programme policies and procedures to make recommendations and decisions.
• Strong customer service skills with the ability to authentically listen and connect with others to build and maintain internal and external relationships and customer satisfaction.
• Working knowledge of payment technologies.
• Ability to effectively communicate both orally and in written format, complex information to various audiences in a way that is easy to understand.
• Knowledge of Insurance Services’ Workers’ Compensation claims management processes.

• Establish and lead Product Discovery practices and activities.
• Evaluate customer needs, business opportunities, organisational risk and expected business value to determine and recommend Product investment priorities.
• Develop and implement the goals and objectives of Insurance Services’ Product Portfolio.
• Provide executive leadership and strategic guidance on Product vision.
• Lead strategic analysis of emerging business capabilities, technologies, legislative requirements and industry trends to identify opportunities to improve customer outcomes, operational effectiveness and long‑term product strategy.
• Establish, govern, and continuously refine the strategic Product roadmap that communicates Product direction, investment priorities, business capabilities and expected outcomes.
• Product Portfolio Governance
  • Establish portfolio priorities and govern the sequencing of Product initiatives.
  • Ensure Products deliver equitable outcomes by design.
  • Ensure data is developed and leveraged to inform strategic and tactical decision‑making.
  • Develop and track measures of success and key performance indicators for the Product Portfolio.
• Mentor, coach and develop Product Owners across Insurance Services to ensure alignment around strategic priorities and outcomes.
• Represent Insurance Services in executive discussions regarding Product strategy, modernisation initiatives,…