Lead Concierge - Skyglass

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia‑Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally.

Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world‑class service in the rental residential real estate business. To learn more, visit

Skyglass has an immediate opening for an experienced Lead Concierge. Our team members are high performers that care about customer service and exceed expectations. The Concierge plays a critical role in our success. Skyglass Apartments captures Seattle's ever‑changing light in unique ways, offering residents a new perspective of South Lake Union and the cityscape from studio, one, two, and three‑bedroom apartment homes.

Inside, the tower's airy, bright spaces are infused with style and design, and its amenities invite socializing and relaxation.

Organizes, coordinates, and implements various resident services and programs and acts as an information source for and helps residents related to local market resources.

In addition to our competitive compensation, we offer housing discounts of up to 40% at Greystar communities, a cell phone allowance, monthly bonus incentives, and a robust benefits and perks package.

What your day might look like

• Being part of a team and having fun while providing excellent customer service
• Greets prospects and residents as they enter the office/leasing area and ensures the comforts of prospects and visitors while they wait to speak with a team member
• Answers phone calls and routes all calls to the appropriate team member
• Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival
• Ensures clubhouse amenities are in tour condition prior to leasing office opening each morning
• Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents and maintains relationships and contacts with concierge vendors

What we are looking for

• Excellent customer service and ability to interact with a diverse group of people
• Professional in dress & communication skills
• Strong organizational skills with high attention to detail
• Knowledge about the neighborhood to assist residents and guests
• Proficiency in using computers, internet, and basic software

What sets us apart: Greystar maintains a focus on people, genuine relationships, and shared values with a diverse and inclusive culture. We offer robust training and development for all positions to provide long term career opportunities.

• Greets prospects and residents as they enter the office/leasing area, and ensures that prospects and visitors are comfortable while they wait to speak with a team member
• Monitors guest traffic
• Answers phone calls, routes all calls to the appropriate team member for assistance, and assists with completed service request call backs as necessary
• Assists residents with the checking in or out of luggage carts
• Monitors parking garage for team members and vendors
• Monitors fire alarm panel and security cameras
• Manages all package deliveries by documenting arrival information and notifying residents of all package deliveries within 24 hours
• Keeps a daily log of events and community security status. Reports any concerns to management
• Maintains tracking logs for equipment rentals, dry cleaning services, and/or other services provided by the community
• Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest…