Venue Safety Ambassadors

As a Venue Ambassador, you will serve as a highly visible and guest-focused member of the Front of House team, contributing to a safe, inclusive, and welcoming environment for all guests, artists, and staff. Venue Ambassadors play a vital role in monitoring venue spaces, assisting with guest needs, observing for safety concerns, and supporting incident response in coordination with venue leadership.

This role balances exceptional customer service with strong situational awareness to help create a positive and safe experience during both gallery hours and live events.

Team:
Front of House Team

Reports To:

Assistant General Manager

Employment Type:

Part Time

Rate:$22-22 per/hr

About Cannonball Arts

Cannonball Arts is a new contemporary arts and entertainment center located in the heart of downtown Seattle. Spanning two floors and 66,000 square feet, it offers boundary-pushing, unconventional, immersive art experiences and programming, alongside a state-of-the-art music venue.

We exist to elevate, fortify, exhibit and celebrate the artists that call the Pacific Northwest home—as a testament to the vitality of our creative community and a call to action to support our regional artists through participation, patronage, philanthropy and mentorship.

Imaginative minds, originators, and those who defy convention are called to participate in cultivating a thriving and lasting creative ecosystem.

Position Summary:

As a Venue Safety Ambassador, you will serve as a highly visible and guest-focused member of the Front of House team, contributing to a safe, inclusive, and welcoming environment for all guests, artists, and staff. Venue Safety Ambassadors play a vital role in monitoring guest and vendor ingress and egress, venue spaces, assisting with guest needs, observing for safety concerns, and supporting incident response in coordination with venue leadership.

This role balances exceptional customer service with strong situational awareness to help create a positive and safe experience during both gallery hours and live events.

• Greet and assist guests upon entry and throughout the venue.
• Provide directions, venue information, and answer guest inquiries.
• Promote an inclusive, welcoming environment for diverse audiences.

• Monitor guest behavior and venue conditions for potential safety concerns.
• Support crowd management and monitor guest flow to prevent congestion.
• Observe and report policy violations, safety hazards, or incidents to supervisors.
• Assist with emergency response procedures as directed (evacuations, medical incidents, fire watch).
• Maintain familiarity with emergency egress routes and safety protocols.

• For concerts, live performances, and special events, assist with guest entry procedures, including non-invasive bag checks and enforcement of prohibited items policies.
• Verify guest tickets and credentials for event admission.
• Conduct  for age-restricted access (e.g., 21+ areas) during applicable events.
• For daytime gallery hours and non-ticketed public programs, provide guest assistance at entry points without performing bag or s unless otherwise directed by management.

• Utilize radios and venue communication systems to relay information clearly and promptly.
• Assist in completing incident reports and documentation as needed.

• Apply de-escalation and conflict resolution techniques when addressing guest concerns.
• Model respectful, trauma-informed guest interactions at all times.
• Maintain a professional, calm, and confident presence in fast-paced environments.

• A connection to the mission of Cannonball Arts and commitment to guest safety and experience.
• Prior experience in guest services, hospitality, event staffing, or safety monitoring preferred.
• Ability to remain calm, attentive, and composed under pressure.
• Trained or willing to be trained in de-escalation and conflict resolution techniques.
• CPR/First Aid certification is a plus or…