Lobby Ambassador

Overview

JLL empowers you to shape a brighter way. Our people shape the future of real estate by combining world‑class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive and grow meaningful careers. Whether you have deep experience in commercial real estate, skilled trades or technology, or you’re applying relevant experience to a new industry, join our team as we help shape a brighter way forward.

Lobby Ambassador – The Lobby Ambassador delivers exceptional client and guest experiences through face‑to‑face engagement, proactive communication, and outstanding service. This client‑facing role combines hospitality expertise with workplace support, ensuring seamless service delivery from pre‑arrival to departure while creating a welcoming environment for all visitors, employees, and callers. The successful candidate will be expected to begin employment on February 16, 2026.

Responsibilities

• Enthusiastically welcome guests, anticipate their needs, and assist with arrivals, departures, and office orientations
• Engage visitors, employees, and callers in a warm, helpful manner while maintaining a visible presence throughout the workplace
• Serve as a resident expert on local cuisine, hotels, attractions, and upcoming events to enhance guest experiences
• Connect with clients, customers, and support teams to proactively identify needs and deliver creative solutions
• Coordinate with internal facilities management teams to facilitate hospitality‑focused service delivery across all departments
• Act as central point of contact for campus information, way finding, and activity coordination
• Provide meeting support, reception services, and personal assistance as needed

• Regular walking throughout the facility to engage with customers and guests
• Standing for extended periods during guest interactions and reception duties
• Ability to lift and carry items related to mail services and meeting support
• Professional office environment with frequent interpersonal interaction
• Multi‑tasking in a fast‑paced setting with shifting daily priorities

• Minimum 2–3 years of customer service or hospitality‑related experience
• Excellent verbal and written communication skills
• Strong interpersonal skills with a passion for creating exceptional guest experiences
• Proven ability to multi‑task and prioritize while maintaining accuracy and service quality
• Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, Outlook)
• Flexibility and a positive attitude when managing changing priorities
• Professional demeanor with confidence and responsiveness in customer service situations

• Experience in corporate hospitality or workplace services environments
• Knowledge of local area attractions, dining, and entertainment options
• Familiarity with facilities management operations and service coordination
• Experience with mail services and administrative support functions
• Background in event coordination or meeting support services
• Additional language skills to serve diverse clientele
• Experience with workplace technology platforms and information systems

• This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
• Estimated compensation for this position: 50,000. USD per year
• Location:
  
  On-site – Seattle, WA

JLL is an Equal Opportunity Employer. See our privacy statements and candidate notices on the employer site. If you need a reasonable accommodation during the employment process, please email

This posting may remain open until a candidate is identified. We encourage applicants to apply directly on the employer’s website.