Logistics Services Representative

Job Description

A team within the Global Supply Chain Operations is seeking a Logistics Services Representative to help support their Logistics Contact Center. Day to day, this role processes and manages customer orders from entry through delivery, ensuring accurate documentation and timely execution. It coordinates with carriers, warehouses, and internal teams to schedule and track shipments, resolve issues, and maintain clear visibility into order and logistics status.

The role responds to routine inquiries from stakeholders, updates systems to ensure compliance and accuracy, and escalates service disruptions or discrepancies when needed. It also supports continuous improvement by identifying process inefficiencies, stays current on product offerings, shipping procedures, and promotions to provide informed customer support, and maintains reliable, punctual attendance to ensure consistent service.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• 2+ years experience working in ERP systems or WMS systems (Ex: Workday, SAP, Oracle)
• 1+ year Service Now experience or similar technology
• 2+ years experience enterprise level customer service skills
• 1+ year data administration skills
• 1+ year Microsoft office suite
• High school diploma or GED
  · Prior Starbucks experience
• Inventory management experience