Licensing Services Representative; Union Gap

We are dedicated to growing a culture of belonging through our values: Respect | Trust | Diversity | Inclusion | Equity.

This position requires in-person attendance in the Union Gap Driver Licensing Office Tuesday - Saturday.

At the Department of Licensing (DOL), we recognize the importance of work life harmony and work hard to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.

We are currently recruiting for a Licensing Services Representative with amazing customer service skills and reliable work ethic to add to our Union Gap team!

Our Driver Licensing Offices (DLO) live our purpose of "Helping every Washington resident live, work, drive and thrive." They treat every customer with dignity and respect with a friendly and helpful attitude. They conduct driving skills tests, authenticate identity documents through on‑line verification, conduct face‑to‑face interviews with applicants to validate their identity and consistently provide excellent customer service to the public with enthusiasm and a smile.

If you are ready to start your career in a culture that focuses on fostering teamwork, innovation, and growth, please read on!

As the face of the Department of Licensing, you will have a direct impact on the members of the community as well as public safety across Washington State, helping every Washington resident live, work, drive and thrive. You will receive extensive training to confidently issue driver licenses, enhanced driver licenses, and identification cards to the public. Your ability to make sound decisions to resolve any issues independently utilizing current policies, procedures and guidelines will be key to your success.

Some of what you will be doing:

• Verify authenticity of documents, evaluate information, and make sound decisions to issue licenses/identification cards/instruction permits and perform any other licensing functions in compliance with current laws, regulations, and procedures.
• Perform final review of all enhanced driver license or identity card (EDL/EID) applications and portfolios to determine applicant’s eligibility.
• Collect DOL licensing fees.
• Approve or deny (pending) enhanced applications and issue federally‑approved EDL/EID to eligible applicants.
• Use sound judgement and make independent decisions to assess customer qualifications (physical, medical, and visual) for licensing issuance.
• Travel, including relief to other offices and training. Travel may require overnight accommodations.
• Conduct driving skills tests while riding in the applicant’s vehicle to assess their driving skills.

Upon completing training and certification, you will be authorized to issue Enhanced Drivers Licenses (EDL), which will result in a 10% pay increase.

What you will bring:

• U.S. Citizenship.
• Valid WA driver license and five (5) years of licensed driving experience.
  • Your valid driver license must have no restrictions other than corrective lenses, or you must have the ability to obtain one upon hire.
• A total of two (2) years of direct customer service work experience providing product/services to the general public.
• One (1) year of experience using electronic systems and form templates to input data, navigate between multiple forms and screens, edit information and save completed work.
• Typing speed of 30 wpm or greater.
• The ability to:
  • Understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors, and decisions.
  • Promote and support a respectful, equitable, and inclusive workplace for all employees.
  • Promote and support respectful, equitable, and inclusive delivery of services to customers.
  • Take action to learn and grow.
  • Take action to meet the needs of others.

* experience can be obtained concurrently*

What may help set you apart:

• One (1) year of experience evaluating complex information to ensure accuracy and verifying compliance with rules, laws, policies, procedures, or eligibility requirements to receive a product of service.
• One (1) year of experience explaining rules, policies and or…