Residential Specialist

This is a unionized position represented by Local 8 of the Office and Professional Employees International Union (OPEIU). Starting wage is $29.60 an hour.

The Residential Specialist (RS) supports Plymouth residents by working as a part of the Permanent Supportive Housing team and maintains high quality service delivery based on the values inherent in Plymouth’s mission, the principles of cultural proficiency, the tenets of harm reduction and trauma-informed care, and the ‘housing first’ philosophy. Specific tasks related to this position (but are not limited to) include continuous commitment supporting the well-being of residents, and consistent staff presence in the building 24/7 all while fostering a sense of community.

This position supports all functions in the office lobby, provides assistance to residents and helps maintain a safe and clean building environment.

Work Schedule:

This position can work extra hours and/or different shifts as needed due to staff illness, no shows, vacations, and open positions to maintain building coverage and operations. At times this schedule adjustment can be mandatory.

• Operates all functions in the front lobby office, including checking and logging visitors in and out, answering telephones and monitoring security systems, directing vendors, and reading and replying to emails.
• Collaborates and works alongside internal stakeholders in providing effective support and resources, acts as a liaison between Plymouth residents and external service providers, conducts ongoing outreach to all residents and provide resources to residents as needed, welcomes all new residents into a safe environment, while always showing supportive cohesive services in all spaces and at all times.
• Collaborates and problem solves with Housing Case Managers and Community Specialist to take actions that align tenant services around resident goals; contact outside services providers as necessary.
• Supports and builds strong community relationship with all residents in creating a welcoming environment through creative, and resourceful strategies that build trust and confidence:
  • Support the well-being and housing stability by helping and educating tenants with access to resources and engaging them in learning life skills needed to navigate life's challenges.
  • Answer resident questions, address complaints and provide residents supportive, coaching and follow-up
  • Partner and problem solve with creating plans that address concern or issues.
  • Assists tenants with unit services and can include but not limited to, re-entry into individual units.
• Mediates conflict using de-escalation, conflict mediation and other techniques as needed.
• Distribute notices, newsletters, brochures, and other relevant materials to residents, ensuring that communication accommodates language differences, cultural differences, visual impairments, and other necessary accommodations as requested by residents.
• Supports offsite property management through posting notices, outreaching/communicating with tenants, assisting with submitting work orders, and receiving rent payments.
• Provides support, guidance and oversight as directed by the Residential Services Manager for all volunteers and interns.

• Maintains building security at all times by monitoring and following all building/staff safety and emergency procedures, including use of radios, according to Plymouth policies.
• Maintains safety and security by monitoring all general access areas, including for unauthorized guests, and informs RSM of any violation of program rules; intervene on tenants’ behalf to remove unauthorized guests, including calling 911.
• Conducts regular safety/floor checks and promotes a safe, positive and sanitary environment for residents and staff.
• Intervenes in crises, responds to emergencies, and initiates action as required, including contact with emergency response systems while focusing on the tenets of harm reduction and trauma-informed care.

• Perform light janitorial and maintenance tasks in all areas of facilities, including, but not limited to, individual…