Commercial Lines Support Specialist

Description

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers’ property‑and‑casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as “The Relationship Company®,” we define success by the relationships we build over time, and we strive to make every interaction friendly and helpful.

Western National is a private mutual insurance company focused on delivering a superior customer experience. We value connection, empowerment, and accountability and consider our employees our greatest asset.

Western National is seeking a Support Specialist I to join our team.

The individual in this role will complete data entry of new business, renewals, and endorsements.

• Keep accurate and current records in designated systems accessible to others
• Update routine reports and understand information
• Perform routine and clerical duties
• Manually rate all lines of coverage, including non‑automated and infrequent coverages, as needed
• Seek relevant information and answer key questions from defined sources
• Gather input and make recommendations to solve problems of moderate complexity
• Apply knowledge to help solve problems of relatively limited scope and complexity
• Consistently act according to our customer experience standards—respond quickly, maintain a positive attitude, build rapport, demonstrate empathy, manage the customer’s expectations, use the appropriate communication channel, and take ownership to ensure issue resolution
• Frequently contact other internal departments and team members
• Perform special projects and other duties as assigned

• Good communication skills
• Demonstrated eye for detail
• Effective oral and written communication skills
• High school diploma or equivalent

• Ability to follow established processes and procedures
• Time management and ability to meet deadlines
• Customer service skills
• Proficient use of core systems, office and computer equipment, and software packages
• Relationship‑building skills

The full hiring range for this role is $20.76 – $28.05 per hour. The base pay offered may vary depending on each candidate’s knowledge, skills, credentials, and experience, as well as other factors such as the scope and location of the role. Candidates seeking compensation outside the posted range are encouraged to apply and will be considered on an individual basis or may be considered for other positions.

Western National believes in supporting work‑life balance by providing a flexible work environment, including hybrid and remote arrangements designed to meet individual, departmental, and company needs.

Western National offers a comprehensive Total Rewards Package for full‑time employees, including:

• Medical, dental, vision, life, and disability insurance plans
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• 401(k) Plan with 100% matching on the first 6% of contributions
• Wellbeing Program, including onsite fitness studio
• Paid Time Off—holiday, vacation, volunteer
• 100% company‑paid tuition reimbursement for approved job‑relevant coursework and access to The Institutes (risk and insurance education)
• Paid parental leave
• Bonus opportunities

Applicants must be authorized to work for any employer in the U.S. Western National is not able to sponsor or take over sponsorship of an employment visa at this time.

Western National provides employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.