Automotive Service Call Center Specialist

Job Description

Job Description

Honda and Toyota of Seattle on Airport Way in SODO is looking for Guest Support Group Consultants.

Position: Dealership BDC/Call Center Support Specialist (Full Time Position)

Schedule: Wednesday - Friday 7am-6pm, Saturday 7am-5pm.

Essential Duties include the following:

• Answers incoming Service Department phone calls and takes initial information from the caller.
• Communicate with callers and visitors in a professional, friendly, and efficient manner.
• Confirm strategic questions to best determine the customer’s needs.
• Obtain and update basic vehicle information during each call.
• Assigns a service appointment time and relates information to customers.
• Communicate messages to the appropriate parties in a timely manner.
• Assists service customers during the morning and evening service rush whenever possible.
• Assists with clerical duties as requested.
• Maintains a professional appearance and exhibits a high degree of professionalism.
• Make outbound phone calls with the goal of selling a service appointment.
• Other duties may be assigned.

Benefits:

• Health/dental/disability is available after 60 days for full-time employees.
• We also provide paid vacation after 1 year.
• 401k.
• 401k company match program.
• Paid sick leave.
• We offer and encourage a career path in all departments.

Salary: Starting at $23.00 per hour.

Must submit a resume for consideration.

Honda and Toyota of Seattle is an Equal Opportunity Employer.

Company Description

Honda and Toyota of Seattle has been selling and servicing Honda's and Toyota's since 1986 and 1992, respectfully. We are a family-owned business with deep roots in the Seattle community. We take pride in promoting our co-workers from within all of our dealership departments. If you’re looking for a career in the automobile business and want to be treated like family, come see what Honda and Toyota of Seattle has to offer you!

Honda and Toyota of Seattle has been selling and servicing Honda's and Toyota's since 1986 and 1992, respectfully. We are a family-owned business with deep roots in the Seattle community. We take pride in promoting our co-workers from within all of our dealership departments. If you’re looking for a career in the automobile business and want to be treated like family, come see what Honda and Toyota of Seattle has to offer you!