Call Center Specialist

Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services.

Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services.

Sea Mar is a mandatory COVID-19 and flu vaccine organization

Hourly Rate: $20.00

Full‑time Call Center Specialist position available for our Call Center located in White Center, near Seattle, WA. We are looking for customer service oriented candidates who are bilingual in English/Spanish. Call Center Specialists will be responsible for processing inbound calls, greeting patients and the public as they call into the call center in an enjoyable, friendly and enthusiastic manner while taking and relaying messages to the appropriate department.

• Maintains professionalism and the willingness to help others at all times.
• Demonstrates the ability to make independent decisions quickly when necessary.
• Demonstrates sound problem solving skills and the ability to be diplomatic in the face of adversity.
• Demonstrated ability to multi‑task effectively, handles calls quickly and efficiently.
• Will be making medical appointments, and contacting patients via phone on behalf of Sea Mar.
• Screens and assesses incoming calls in a timely manner.
• Demonstrate and maintain a high level of work ethic and professionalism.
• Possess excellent problem‑solving skills and be able to communicate efficiently.
• Be able to multi‑task and properly use basic office software.
• Must answer incoming telephone calls within 3 rings or less.
• C.N.A or Medical Assistant preferred.
• Must be bilingual in English/Spanish.

Sea Mar offers talented and motivated people the opportunity to work in a dynamic and growing community health organization. Working at Sea Mar Community Health Centers is more than just a job, it’s a fulfilling career with opportunity for advancement. The fringe benefits surpass most companies. For full‑time employees working 30 hours or more, we provide a comprehensive benefit package:

• Medical
• Vision
• Prescription coverage
• Life Insurance
• Long Term Disability
• EAP (Employee Assistance Program)
• Paid‑time‑off starting at 24 days per year plus 10 paid holidays.

We also offer 401(k) / Retirement options and an exciting opportunity to work in a culturally diverse environment.

To apply for this position, complete the online application and click SUBMIT or APPLY NOW. If you have any questions regarding the position, email Terri Alvarez, Call Center Supervisor and Referral Tracking Supervisor, atterrialvarez.

Sea Mar is an Equal Opportunity Employer

Posted on 12/3/2024

External candidates are considered after 12/6/2024

This position is represented by Office and Professional Employees International Union (OPEIU).