Lead Concierge | Kennedy-Warren

Lead Concierge | The Kennedy-Warren

Company Overview: Since 1931, The

B.

F. Saul Company has been engaged in the acquisition, renovation, construction, and management of residential property in the Washington Metropolitan area. The Residential division is currently comprised of four luxury properties:
The Waycroft (Arlington, VA), Park Van Ness (Washington, DC), The Kennedy-Warren (Washington, DC), Lyon Place (Arlington, VA), The Milton at Twinbrook Quarter (Rockville, MD) and Hampden House (Bethesda, MD). Our Residential division prides itself on providing a high level of customer service to our residents to ensure complete resident satisfaction.

Under the direction of the General Manager, the Lead Concierge will be responsible for providing superior customer service at the front desk for all residents, visitors, and vendors, and overseeing the concierge team. The shift is Monday-Friday, 7:00 am–3:00 pm, with weekend and night shifts as needed.

• Having a gracious approach to all activities.
• Always presenting a professional image.
• Greeting and responding to resident requests and inquiries.
• Addressing residents' concerns in accordance with the company's customer service standards.
• Ensuring that only authorized individuals enter the building.
• Managing multiple phone lines and directing them to the appropriate destination.
• Assisting with resident packages and mail.
• Creating monthly concierge schedule.
• Finding shift coverage when concierges call out.

• High school diploma or GED.
• Related experience as a concierge or a strong customer service background.
• Ability to work under pressure.
• Strong organizational skills, attention to detail, and excellent follow-through skills.
• Strong written, verbal, and computer skills.
• Knowledge of Yardi is a plus.
• Flexible attitude and ability to adapt quickly to various situations.
• Positive attitude and willingness to help others.
• Flexibility to work evening and weekend shifts.
• Ability to work independently.

Must be able to lift 25 lbs. or more, regularly required to talk and hear, able to stand for prolonged periods of time or walk long distances, and occasionally be able to sit, climb stairs, stoop down, and bend down.

Competitive salary ($20/hr.

- $24/hr. based on experience), incentive program, tuition reimbursement, commuter benefits, PTO, a diverse and inclusive work culture, and more. Base pay is one component of the Residential Division's total compensation package, which also includes access to or eligibility for healthcare benefits, a 401(k) plan, short‑term and long‑term disability coverage, basic life insurance, incentive plans, and more.

The Residential division is proud to be an equal opportunity workplace. We foster an environment that recognizes employees' unique skillsets and ensures that all employees have an equal opportunity to grow and advance. Equal Opportunity Employer / Veterans / Disabled.