Customer Service Rep

What's the Short Version?

A Customer Service Representative I (CSR I) provides world‑class customer service for all internal and external customers utilizing excellent in‑depth knowledge of company products, processes, programs, and technology.

• Take inbound calls while maintaining a high level of professionalism and working to establish a positive rapport with every customer.
• Learn computer system applications to accurately process transactions and maintain customer data.
• Educate customers on products and services via phone, email, and chat communications.
• Provide basic troubleshooting for customers including product knowledge, recommendations, and problem resolution.
• Build and maintain positive relationships with internal customers and team members.
• Stay informed on all communications and training to ensure accurate protocols are followed.
• Build knowledge of relevant company products, processes, programs and technology.
• Participate in other related duties and projects as assigned by the supervisor or manager.
• Perform other duties as assigned.
• Comply with all policies and standards.

• Less than 1 year of customer service experience
• Strong verbal and written communication skills.
• Ability to multi‑task and be detail oriented.
• Results oriented with a strong sense of accountability and urgency.
• Ability to meet accuracy and productivity expectations.
• Displays strong organizational and time‑management skills.
• Demonstrates the ability to consistently work well in a team environment.
• Must have basic math and computer skills. Experience with Salesforce and/or ODY is a plus.

Salary Range:
You'll earn between $20.82 - $25.00 (WA, NJ); $19.05 - $22.88 (MN, NV, TX, VA); $18.32 - $22.00 (AZ, , FL, MT, OH) on an hourly basis, depending on experience.

Bonus:
You'll be eligible for an annual discretionary bonus up to 5% of base salary.

Paid Time Off:
You'll accrue paid time off on a weekly basis based on hours worked up to 112 hours per year to start. Employees also receive 8 paid holidays and 1 paid family day off.

Available shifts are as follows (PST): 5:30 AM – 2:00 PM, 6:00 AM – 2:30 PM, 6:30 AM – 3:00 PM, 7:00 AM – 3:30 PM, 7:30 AM – 4:00 PM, 8:00 AM – 4:30 PM, and 8:45 AM – 5:15 PM.

• 401(k) plan and matching $1 for $1 up to 4% of earnings, matched & vested at every pay cycle
• Life insurance
• Short/long‑term disability coverage
• Paid maternity/paternity leave

Remote:
While performing the duties of this job, the employee is regularly required to sit; reach with hands and arms and talk or hear. The employee is frequently required to use hands to finger, handle or feel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Ability to work on computer for multiple hours with frequent interruptions.

San Mar's Eastpointe office is located near Seattle, WA and our standard working hours are 8:00-5:00 PST. Quarterly travel may be required.

Whoever you are, wherever you're from, whoever you love or follow in faith, whatever your disability or superpower status, whichever ethnicity or gender you identify with, you are welcome at San Mar.

San Mar participates in E-Verify.