Resident Engagement Specialist

Pillar Properties has an exciting opportunity available for a Resident Engagement Specialist to join our team at Pillar Properties!

As a Pillar Properties Resident Engagement Specialist, you make the difference between an apartment and a home! This role will support two properties, The Maverick & Stadium Place.

The Resident Engagement Specialist is responsible for driving resident engagement to foster a sense of community at the property. This role serves as the first point of contact for residents to assist with individual and customized services throughout the resident experience and life cycle. Adherence to a customer service philosophy by providing excellent customer service to Team Members and residents is paramount.

Delivering a Quietly Awesome experience at all levels and every encounter on a daily basis.

Pillar Properties is a privately‑owned family property developer, owner, and operator with a proud history of success. Our approach is unwaveringly human, treating every relationship like family. Pillar Properties is a remarkable place to build your career.

We are on the list of Seattle Business Magazine's Washington's 100 Best Companies to Work For AND the Puget Sound Business Journal roster of Washington's Best Workplaces (2018, 2019, 2020, 2021, 2022, 2023).

• Playing a critical role in resident event planning, social media presence, creating a unique living experience and ensuring that residents feel a connected sense of community with residents and team members
• Managing monthly resident events and actively seeking unique events and experiences for residents, including working within the property budget, scheduling, purchasing, marketing, and executing the events
• Develops a monthly social media calendar and creates content to ensure regular posts that are relevant to the resident experience and follows Pillar’s social media strategy and the property’s brand guidelines
• Curates and posts the resident monthly newsletter
• Carries out Pillar’s commitment to supporting local businesses through partnership that also add value to the resident experience
• If applicable, manage amenity reservations from confirmation to completion. This includes but is not limited to placing appropriate reservation signage, obtaining a guest list from the host, and reviewing the space before and after the reservation. Assist and ensure guests are properly escorted to the location of the reservation
• Serve as the first point of contact via email, phone and in person, for resident inquiries, general conflict management, maintenance requests, reservation questions, renewal discussions or general community needs and ensures that the appropriate team member is looped in to ensure resolution for the property
• Maintain a constant presence and availability in the leasing office to assist residents with reservations, recommendations, and deliveries
• Assists with the renewal workflow and follow‑up communications, including but not limited to warm calls, pre‑negotiations, and discussing notice to vacate options
• Tours the community with prospective residents and leases apartments as necessary
• Leads renters insurance compliance by orchestrating regular audits and completing renewal lease files
• Accepts vendor deliveries and notifies residents, management or property team of any actions that need to be taken and deliver packages to resident’s homes as requested
• Provide information and answer inquiries, either regarding the community itself or local features of the neighborhood/area/city, events, recreational destinations, restaurants, stores, and nightlife venues
• Provide information and resources for pet services, cleaning, dry cleaning/laundry, arranging for personal trainers, catering, party planning, or other services
• Maintain, use and regularly update the building’s resident portal system, including the management of amenity reservations, resident guest and vendor access and updating announcements in the system pertaining to the community as necessary
• Maintain and regularly update the resident call directory and audit property information regularly or as requested by the Property Manager
• Manage package intake and…