Bilingual Technical Customer Support, Ring, Ring

Bilingual Technical Customer Support, Ring, Ring

Job :  |  Services LLC

Final date to receive applications:
Jun 14, 2026

At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English‑speaking Ring customers. The team looks for driven individuals who can solve customer issues while providing a positive customer experience. This role focuses on customer account security and requires effective communication in both Spanish and English.

• Provide prompt, efficient, detailed service by engaging directly with Ring's customers.
• Serve as a voice and advocate for customers when concerns are surfaced.
• Help customers understand how they use Ring products to resolve their issues and maximize their investments.
• Report and address observed areas for improvement.
• Actively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions to enhance customer experience.
• Assist with customer communication and troubleshooting during Ring product launches.
• Work across the customer support spectrum to ensure consistent, high-quality support.
• Develop detailed knowledge of specific product lines and features.
• Handle various types of customer contact including chat, email, inbound and outbound voice calls.

Ring Technical Customer Support assists customers with their device needs. You will support customers with device account and billing maintenance, account and device setup, and technical troubleshooting daily to ensure their devices are operating as expected and customer accounts are in order. Your primary responsibility will be handling voice interactions from our customers and guiding them to the best possible resolution.

Additionally, you will work collaboratively with other Ring teams to identify, document, and elevate emerging issues.

• 2+ years of customer service experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Experience with Microsoft Office products and applications.
• Speak, write, and read fluently in Spanish.
• Deliver courteous and efficient support to external customers.
• Identify and troubleshoot issues logically and efficiently.
• Willingness for continuous learning.

• A drive to dig into the details of systems and processes to solve customer problems.
• Ability to document technical customer issues in notes that are easily understood by other users.
• Technical curiosity and enthusiasm for learning new technologies and helping customers succeed.
• Proven success working in a fast‑paced support environment.
• Experience using Salesforce CRM.
• Experience working with Eero, Ring‑compatible devices, and security alarm systems.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location.

Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants:
Job duties include working safely and cooperatively with other employees, supervisors, and staff; adhering to standards of excellence; communicating effectively and respectfully; and following all federal, state, and local laws and Company policies.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.