Implementation Manager - West Coast

About Aurelian

Aurelian builds AI tools that help 911 centers handle more with less, so telecommunicators can stay focused on what matters most and communities get the response they need.

AVA is a conversational AI agent that answers non-emergency calls; the agent routes, triages, and resolves the calls without any human intervention. By handling administrative calls like noise complaints, lost dogs, and parking inquiries, AVA eliminates hold times and lets call-takers focus their energy on actual emergencies.

CORA supports call-takers on the calls that matter most. CORA is an on-screen assistant that delivers real-time SOP checklists, smart reminders, and contextual guidance as an emergency call unfolds, so dispatchers stay calm, consistent, and confident when every second counts. When AVA detects an emergency mid-call, it transfers the caller to a telecommunicator and passes along the caller details, location, incident type, and key statements directly into CORA.

The call‑taker never starts from scratch.

The problem we're solving is serious. The average emergency communications center is 30% understaffed nationwide. Staffing shortages drive burnout and attrition, which makes the shortage worse. Meanwhile, 60-80% of the calls coming in aren't even emergencies elian addresses both sides of that equation: AVA reduces unnecessary call volume, and CORA makes every emergency call more manageable for the people handling it.

Aurelian is live in centers across the country, answering thousands of non-emergency calls every day, and is backed by New Enterprise Associates and Y Combinator. Aurelian is growing rapidly; we are hiring people who want to help scale this work and make a real difference in public safety infrastructure for communities across the country.

As an Implementation Manager at Aurelian, you’ll own customer deployments from end to end. You take over once the contract is signed and see your customers through to fully live.

This is a hands‑on, technical role. You won’t just coordinate implementations; you will personally configure and drive end‑to‑end software implementations, while also training users directly onsite on how to utilize the Aurelian solution to its full extent.

You’ll play a critical role in driving change management within customer organizations, helping centers adopt new workflows, navigate operational shifts, and successfully implement systems in real‑world, high‑stakes environments.

This role is best suited for someone who:

• Enjoys digging into systems and workflows and making things work in ambiguous areas
• Is comfortable owning problems and outcomes end‑to‑end - not just escalating them
• Can move fluidly between customer conversations and technical execution

This is a territory‑based role covering the West Coast. Given the travel requirements (~25%), we're looking for someone based on the West Coast (PT or MT time zones), ideally living within 45–60 minutes of a major airport.

• Own end-to-end implementations from kickoff through go‑live
• Define project plans tailored to each customer’s unique needs, resources, and desired outcomes
• Personally configure and deploy Aurelian’s solution and dashboards in customer environments
• Translate real-world emergency response workflows into system configurations.
• Resolve issues across APIs, integrations, and data flows
• Work cross‑functionally with engineering, product, marketing, vendors, and customers to unblock progress
• Ensure milestones and deliverables are met on time and at a high standard of quality
• Perform risk management and proactively implement corrective actions
• Drive timelines and stakeholder communication without losing technical depth
• Identify gaps in implementation processes and build scalable playbooks, documentation, and repeatable workflows to improve how we deploy
• Contribute beyond individual implementations by improving team‑wide processes and resources
• Conduct in‑person training sessions and knowledge transfer for client teams

• 2-6 years of experience in…