Residential Specialist

Residential Specialist

Pacific Apartments, Seattle, WA, US

2 days ago Requisition

This is a unionized position represented by Local 8 of the Office and Professional Employees International Union (OPEIU). Starting wage is $30.49 an hour.

The Residential Specialist (RS) supports Plymouth residents by working as a part of the Permanent Supportive Housing team and maintains high quality service delivery based on the values inherent in Plymouth’s mission, the principles of cultural proficiency, the tenets of harm reduction and trauma‑informed care, and the ‘housing first’ philosophy. Specific tasks include continuous commitment supporting the well‑being of residents, consistent staff presence in the building 24/7, fostering a sense of community, assisting residents, and helping maintain a safe and clean building environment.

Work Schedule
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This position can work extra hours and/or different shifts as needed due to staff illness, no shows, vacations, and open positions to maintain building coverage and operations. At times this schedule adjustment can be mandatory.

(Responsibilities, accountabilities, and competencies; may not include all duties of this job)

• Operate all functions in the front lobby office, including checking and logging visitors in and out, answering telephones, monitoring security systems, directing vendors, and reading and replying to emails.
• Collaborate and work alongside internal stakeholders to provide effective support and resources, act as a liaison between Plymouth residents and external service providers, conduct ongoing outreach to all residents, and welcome new residents into a safe environment while providing cohesive services at all times.
• Collaborate and problem‑solve with Housing Case Managers and Community Specialists to take actions that align tenant services around resident goals and contact outside service providers as necessary.
• Support and build strong community relationships with residents through creative, resourceful strategies that build trust and confidence, including:
  • Supporting well‑being and housing stability by helping and educating tenants with access to resources and engaging them in learning life skills needed to navigate life’s challenges.
  • Answering resident questions, addressing complaints, and providing supportive coaching and follow‑up.
  • Partnering and problem‑solving to create plans that address concerns or issues.
  • Assisting tenants with unit services, including re‑entry into individual units.
• Mediating conflict using de‑escalation, conflict mediation, and other techniques as needed.
• Distributing notices, newsletters, brochures, and other relevant materials to residents, ensuring that communication accommodates language differences, cultural differences, visual impairments, and other necessary accommodations as requested by residents.
• Supporting offsite property management through posting notices, outreaching/communicating with tenants, assisting with submitting work orders, and receiving rent payments.
• Providing support, guidance, and oversight, as directed by the Residential Services Manager, for all volunteers and interns.

• Maintain building security at all times by monitoring and following all building/staff safety and emergency procedures, including use of radios, according to Plymouth policies.
• Monitor all general access areas for unauthorized guests and inform the RSM of any violation of program rules; intervene on tenants’ behalf to remove unauthorized guests, including calling 911.
• Conduct regular safety/floor checks and promote a safe, positive, and sanitary environment for residents and staff.
• Intervene in crises, respond to emergencies, and initiate action as required, including contact with emergency response systems while focusing on the tenets of harm reduction and trauma‑informed care.

• Perform light janitorial and maintenance tasks in all areas of facilities, including individual units, common areas, front office, restrooms, trash rooms, equipment rooms, and sidewalks.
• Facilitate access to building areas for contractors, repair and service representatives,…