Customer Service Representative

Starting at $20.00 per hour and can pay higher based on experience.

The Customer Service Representative is responsible for assisting customers with pre/post-sale questions and problem resolutions. Typical activities include receiving calls from customers about product related questions and issues. The representative will guide and assist all customers, focusing on following guidelines, using time effectively, and following up with customers in a timely manner.

Monday to Friday 8:00 a.m. to 5:00 p.m.

• One Touch Resolutions: ensure all customers are assisted in the fewest number of interactions.
• Satisfaction Survey: work with managers to meet the satisfaction survey goal at or above group average.
• Phone Calls: answer customer calls and assist with any scenario presented.
• Capture inbound sales when appropriate.

• Demonstrate excellent customer service skills in resolving customer complaints and questions.
• Practice and ensure compliance with company policies and procedures.
• Thoroughly understand the Customer Relations manual.
• Maintain a professional and positive attitude.

• 2+ years meaningful work experience preferred.
• Strong written and verbal communication skills with ability to communicate across all levels of the organization.
• Ability to identify business critical issues quickly and navigate priorities based on last minute changes.
• Well organized, detail-oriented and have excellent time-management skills.
• Display a high level of integrity and professionalism.
• Microsoft Office 365 Suite, especially Teams and Outlook experience is a plus.
• Ability to handle a fast-paced call center environment.
• Ability to be flexible and adaptable as this position often requires multi-tasking.

$15.00 - $23.80 per hour. (Hourly for all other roles.)

Bonus or incentive plan eligible.

Health, dental, vision, paid time off, life insurance, 401(k) with company match, mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities, and more.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Ferguson complies with all wage regulations.

The starting wage may be higher in certain locations based on local or state wage requirements.

Equal Employment Opportunity and Reasonable Accommodation Information