Member Representative - Seattle

Member Representative - Downtown Seattle

Why Join Us?

Seattle Credit Union is proud to be an employer committed to the growth and prosperity of its employees, members, and the community. We work in a culture where voices are amplified to drive meaningful change and generate non‑stop impact. We offer a comprehensive total rewards package, such as employee‑paid medical benefits, 401k matching, and generous time off, such as for volunteering and even to celebrate your birthday!

We provide opportunities for employees to learn and grow while fostering an inclusive work culture, and we have a tremendously diverse workforce that drives our ability to innovate and maintain excellence.

Seattle Credit Union is dedicated to helping our members achieve financial prosperity by providing education and banking services that meet their personal goals. We are Inclusive, Inventive and Invested. We are Seattle Credit Union – we build strong and trusting relationships in service of our Mission. Seattle Credit Union is proud to be intentional in recruiting, hiring, and promoting a workplace that is inclusive.

JOB TITLE:

Member Representative

Department:
Member Experience

FLSA Status:
Non‑Exempt

ABOUT THE ROLE:

We are looking for a Member Representative who is driven to make a positive impact on the member experience. You possess a bias towards action. You have a relentless pursuit of excellence while bringing others along. You do not settle for mediocrity and are comfortable with challenging the status quo. If you’re always looking for more efficient and innovative ways of working, are thoughtful, intentional, and collaborative, we would love to talk to you!

Why You’ll Love Working Here:

At Seattle Credit Union, we believe great work starts with great people. As a mission‑driven organization, we are committed to fostering leadership at every level and live our values of being inclusive, invested, and inventive while building strong relationships across our teams and the communities we serve. By welcoming every voice, encouraging creative thinking, problem‑solving, and supporting continuous growth and collaboration, we empower our employees to thrive while helping make prosperity a reality for our members and the communities we serve.

The Member Representative must become knowledgeable of all credit union products and services to best deliver exceptional service during all internal and external interactions. As a Member Representative
, you will be responsible for achieving sales goals while generating positive rapport with members, employees, and all individuals within our community. You will identify member needs, drive results, and contribute to the overall success of the branch, with a commitment to serving our communities. This is an exciting opportunity to bring forth new ideas and see those ideas come to life!

WHAT YOU WILL DO:

• Process a high volume of teller transactions, inquiries and requests (maintain cash drawers and daily balance of vaults and branch cash).
• Process transactions accurately and efficiently, including deposits, withdrawals, transfers, and loan payments.
• Assist members with account inquiries, transactions, account maintenance and problem resolution.
• Builds progressive knowledge around all member‑facing credit union products and services.
• Provide exceptional service by listening to members’ needs and aligning them with the features, benefits and conveniences of Seattle Credit Union’s products and services.
• Educate members on the features, functions and conveniences that our digital banking platform offers.
• Bring a solution oriented, growth mindset to challenging situations;
  Provides recommendations for improvement to management when appropriate.
• Uphold the credit union’s values and brand reputation by demonstrating professionalism and integrity while creating a positive impact on surrounding communities.
• Uses sound judgement to help safeguard members and credit union from losses and risk exposure.
• Adheres to all Seattle Credit Union values, policies and procedures, including applicable laws and regulations.
• Effectively adjusts to changing and evolving priorities and expectations.
• Focuses efforts on team success…