Guest Services Agent

What You Will Do:

• Handles all customer interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Be sufficient in all programs required to manage residential desk needs.
• Responsible for resolving customer complaints, assists customers in all inquiries in connection with our services, hours of operation, key personnel, in‑house events, directions, etc.
• Responds to all requests in an accurate and timely manner making recommendations based on property knowledge and community policies.
• Ensures an efficient reception experience for guests and residents, including logging maintenance requests, elevator reservations, and general inquiries.
• Communicates with Property Manager any relevant feedback from residents and/or other departments.
• Handles telephone and email communications with prompt courtesy.
• Communicates effectively with property management and hotel team.
• Coordinate arrival of vendors, guests, deliveries, and prospects and assist with directing them to appropriate departments and locations on‑site and in the parking garage.
• Monitors amenities and ensures readiness for events and assists residents with making private reservations.
• Strong written and verbal communication skills for team and guest interactions.
• Ability to multitask in a fast‑paced high‑volume environment.
• Processes packages, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
• Coordinates the storage room by storing and retrieving packages.
• Communicates closely with all departments and teams to ensure that resident needs are prioritized to provide the best experience possible.
• Performs other duties as required.

• High School Degree or equivalent.
• Front Office/Concierge experience in hotel, residential or customer‑focused industry.
• Proficiency in MS Outlook, MS Word, MS Excel, and MS Windows.
• Excellent customer service and interpersonal skills.
• Excellent oral and written communication skills.
• Ability to work well within a team.
• Must be able to work a minimum 1 weekend day per week.
• Must be able to work early morning and/or night shifts.
• Excellent organizational and time management skills.

• When you feel good, you do good. At Onni we put your health at the forefront and give you the choice to select a benefits package that best represents you. From no cost to $11, $44, or $103 per pay our PPO, HSA and HMO have you covered.
• 3 weeks PTO
• Annual education allowance of up to $1,000
• Referral program
• Free onsite parking for all employees
• Residential housing discount after 1 year of continuous employment
• Friends and family rates for our Hotel Properties throughout the company

Salary Range: $23-$24