Public Information Specialist

• Location 705 PIKE STREET,Seattle, WA, ,United States
• Base Pay $24.62 - $36.93 / Hour
• Employee Type Non-Exempt FT
• Required Degree High school
• Manage Others No

• Contact information
• Email

Most people are familiar with the Seattle Convention Center (SCC) because we host a large variety of meetings, events, and conventions. That is the primary role we play – the Center provides a venue in which people gather from around the region, the nation and the world to share ideas, celebrate and learn.

But our role goes well beyond that. The Center has a longstanding commitment to positively impact the lives of those in our region and beyond, advancing the common good. The legacy of our civic actions for the community holds as true today as it began over three decades ago. Read more about our Community Impact here.

T he Publi c Information Specialist serves as the first point of contact for the public, guests, customers, vendors and team members whether in the administrative offices or in the public facing C-S tar office ; providing accurate information, exceptional customer service, and professional front desk reception support. This role is responsible for welcoming visitors, managing incoming calls and inquiries, and supporting public information , communication , tourism , community engagement, and neighborhood awareness efforts.

The position plays a critical role in supporting and advancing the organization’s public image by ensuring that all interactions with visitors, callers, and community members are handled with courtesy, clarity, and professionalism. As a front door to the public, this role helps activate and steward a welcoming, walkable, and publicly accessible space—connecting residents and visitors to information, resources, and a safe, vibrant downtown Seattle experience .

C - STAR is a SCC - managed, integrated, visitor - centered public safety hub designed to be approachable, service - oriented, and human - focused, helping people access the community services, information, and communications they need for an enjoyable Seattle experience.

Serve as an initial information resource for the public by responding to general inquiries in person, by phone, and via email.

Respond to inquiries with accurate , consistent, and approved information about organizational services, programs, events, and operation s while appropriately routing confidentia l, sensitive or restricted matters to designated leadership , agencies or communications team members .

Support basic communications tasks such as distributing informational materials, updating public - facing notices, administrative support and assisting with outreach as assigned.

Stay informed of updated event activity, public information , and notices as provided by internal teams to ensure the workstation is using current, approved materials; request updates when needed and elevate inconsistencies to supervisors .

Maintain a professional, organized, and welcoming reception and public waiting area and demonstrate SCC service values through professionalism, empathy, approachability, and clarity in all verbal and written interactions.

Greet all visitors in a warm, professional, and courteous manner and determine the nature of their visit.

Maintain situational awareness when involved with security and understand known safety protocols for public-facing environments.

Provide flexibility when rotating between assignments and work locations based on organizational needs. Operate a multi-line phone system, radio, screen and route calls, take accurate messages, and respond to routine inquiries.

Manage visitor sign - in procedures, issue badges or passes when applicable, coordinate office and meeting spaces with needs and follow established security and access protocols.

Remain calm, courteous, and effective in high-volume or high-pressure public facing situations.

Proficiency with standard office…