Front Desk Agent

Pyramid Global Hospitality is seeking a Front Desk Agent to provide exceptional customer service and support guest needs at Hotel Max in Seattle.

• Help guests discover their "Wanderlust" experience.
• Provide exceptional customer service by being engaging and taking sincere interest.
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Help to resolve problems and "WOW" guests through recovery when things aren’t quite right.
• Promote and sell special hotel programs.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank.
• Communicate all pertinent information to manager on duty.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.

• High school diploma or equivalent.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

$22.70 per hour.

PYRAMID GLOBAL HOSPITALITY® is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.