Customer Experience Agent - Danish, Finnish, Swedish, or Norwegian Speaking

Betting Jobs is working with a long-standing, and successful iGaming operator is looking to expand is customer experience team in Malta. They are looking for a Customer Experience Agent - Danish, Finnish, Swedish, or Norwegian Speaking to join their team.

Responsibilities:

* Provide customer support via phone, live chat, and email.

* Manage and resolve complex customer queries from initial contact through to resolution.

* Review and approve customer withdrawal requests in line with internal procedures.

* Process and verify KYC (Know Your Customer) documentation accurately and efficiently.

* Conduct security and compliance checks to protect customers and the business.

* Maintain clear and accurate records of customer interactions and account activity.

* Support the team by carrying out relevant ad hoc tasks as required.

Requirements:

* Fluency (written and spoken) in at least one of the following languages:
Danish, Finnish, Swedish, or Norwegian.

* Strong multitasking and problem-solving abilities.

* Comfortable working shift patterns, including occasional night shifts.

* Interest in using AI tools to improve efficiency and workflow.

* Previous experience in customer service is advantageous but not essential.

* Strong communication skills and a customer-focused mindset.

* Ability to work independently while contributing effectively within a team environment.