Program Specialist | Consumer Protection Division, Consumer Services Unit | Seattle

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The Attorney General’s Office is recruiting for a permanent full time Program Specialist 2 in the Consumer Protection Division, Consumer Services Unit. This position is located in Seattle, Washington, and is represented by the Washington Federation of State Employees (WFSE).

Program Specialist 2 Salary range (42): $45,024 - $60,132 (Effective 7/1/2025) | $45,924 - $61,332 (Effective 7/1/2026). The base pay offered will take into account internal equity and may vary depending on the preferred candidate’s job-related knowledge, skills, and experience.

• Incumbents assigned to our Seattle office location receive an additional 5% King County Location Pay stipend.
• Incumbents assigned to a position designated as requiring dual language skills will receive a 5% Dual Language Requirement Pay stipend.

Washington State offers one of the most competitive benefits packages in the nation, including Medical/Dental/Vision for employees and dependents; vacation, sick, and other leave; 11 paid holidays per year;
Public Employees Retirement System (PERS) plans; and life insurance. Additional benefits include dependent care assistance, flexible spending accounts, public service loan forgiveness, tuition waiver, deferred compensation, employee recognition leave, and more.

The Consumer Protection Division enforces consumer protection laws to keep the Washington marketplace free of unfair and deceptive practices. It provides information and education to businesses and the public on consumer rights and issues and sends out alerts and press releases when consumers or businesses are targets of fraudulent or predatory activities. The division also administers the Washington State Lemon Law Program and the Manufactured Housing Dispute Resolution Program.

The Consumer Services Unit includes the Consumer Resource Center, Manufactured Housing Dispute Resolution Program, Lemon Law Administration, and Foreclosure Compliance Program.

This position will primarily be assigned to the Consumer Resource Center; however, it may be assigned to other programs within the consumer services unit as necessary to provide services to the public. The role involves answering calls and written inquiries from the public, providing resources and referral information to assist consumers, and processing consumer complaints on a multitude of issues.

The Consumer Services Unit receives approximately 30,000 phone calls per year and processes approximately 28,000 complaints. The Program Specialist 2 answers calls in the call center and processes complaints as assigned.

Ideal candidates are customer service driven with excellent analytical and communication skills, employ problem solving skills, and demonstrate high attention to detail. They will show pride in their work and identify success through the success of the entire team and by delivering high‑quality services to the public.

The position may be assigned to provide services and information in languages other than English by use of a translation service and/or demonstrating proficiency in speaking, reading, writing, and translating in English. Proficiency in the use of another language is encouraged but not required.

There may be multiple open positions for this classification.

• Bachelor’s degree or equivalent education/experience.
• Relevant experience in high volume call center, retail, hospitality, or receptionist roles.

Join an agency whose work impacts the lives of every resident of Washington State. The Attorney General’s Office serves more than 230 state agencies, boards, commissions, colleges and universities, as well as the Legislature and the Governor. The office includes nearly 700 attorneys and 800 professional staff working together to…