Hospital Communications Representative​/Telecom Dispatcher​/PBX, UW Medicine Operator Services

Position Overview

UW Medicine Operator Services has an outstanding opportunity for a Hospital Communications Representative/Telecom Dispatcher/PBX.

40 hours per week, Day Shift, Wednesday through Sunday 7am to 3:30pm.

• Bringing a friendly voice to connect callers to their destination is an important part of the patient and family centered care provided at the University of Washington Medical Center (UWMC) and Harborview Medical Center (HMC)
• Provide prompt courteous service using your excellent communications skills with internal and external customers
• Be a part of a team dedicated to supporting UW Medicine where Patients Are First

UW Medicine Telecom Team provides 24/7 coverage answering the UWMC and HMC switchboards. Our team values excellent customer service, timely response, accurate dispatch and paging, and courteous processing of calls. We receive and route calls for our patients, their families, and staff.

• Answer all incoming calls into the main telephone numbers for the medical centers
• Transfer external and internal calls
• Provide visitor information and general customer service reception
• Receive and dispatch all emergency communication calls including trauma codes, code blue, and other medical emergencies
• Paging services for patients, staff, and medical providers
• Monitor and respond to alarms

• High School Diploma, or GED Certificate; AND one year of experience as a Telephone Communications Operator, or equivalent. Six months of additional qualifying experience may substitute for required education.
• Excellent customer service skills
• Ability to work in a team setting
• Computer skills, including competent keyboard abilities
• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Pay Range Minimum: $21.84 hourly | Pay Range Maximum: $26.11 hourly

Benefits:
For information about benefits for this position, visit https://(Use the "Apply for this Job" box below)./

Shift: First Shift (United States of America)

Temporary or Regular? This is a regular position

FTE: 100.00%

Union/Bargaining Unit: SEIU Local 925 Nonsupervisory

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at  or dso.

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.