Club Membership Service Executive

Club Membership Service Executive

Seattle Sounders FC and Seattle Reign FC are united as one soccer family, driven by a shared commitment to excellence, growth, and impact on and off the pitch. Each club has independently forged a rich history of performance while connecting deeply with the community. Our clubs are continually pushing the boundaries of what's possible while fostering an inclusive culture- championing causes and building community connections to expand our reach and impact.

Each match is an opportunity to bring together our community, celebrating our resilience, inclusivity, and a commitment to excellence. United in professional dedication- we are two clubs with one shared vision of progress and greatness.

As a Club Membership Service Executive, you are integral to the club's operations, focused on serving and growing relationships with Seattle Sounders FC Season Ticket Members in our premium Club-level seating areas through exclusive touchpoints, delivering high-touch service, and creating lasting memories. You can sell a full product menu while developing long-lasting relationships with Members to achieve retention goals, and you will serve as the primary contact for all Club inquiries and needs.

You are responsible for retaining a growing book of business. We are seeking self-driven, positive, and resilient individuals to provide excellent customer service and attention to detail when creating memorable connections between fans and team.

Essential Duties and Responsibilities:

• Meet or exceed sales and retention targets by executing sales calls, virtual presentations, and stadium tours to sell and up-sell Sounders FC ticket products, including Full seasons, Partial plans, Groups, and Premium/Suites.
• Grow revenue for a portfolio of Club Members by proactively managing year-round touchpoints, renewal risks, and service issues.
• Identify new and expanded business opportunities by building a strong professional network and delivering exceptional hospitality to current Club Members.
• Work with Director to create fresh and unique experiences for Club Members on both match and non-match day.
• Educate prospective and current Season Ticket Members about Club membership benefits, amenities, and best practices.
• Respond to inbound inquiries from Season Ticket Members and prospects, converting service requests into sales opportunities where appropriate.
• Develop client data profiles for all Members, including Full, Partial, and Groups contacts to provide a unique and tailored fan experience.
• Leverage CRM data, member feedback, sales/retention trends, and analytics, to personalize engagement, improve service and efficiency, and identify revenue or retention opportunities.
• Communicate customer feedback to internal stakeholders to improve fan experience and identify opportunities for exclusive Club Member events, gifts, and invites.
• Execute the Season Ticket Member upgrade, cross-sell, and renewal experience each season.
• Use AI responsibly as part of daily work to improve efficiency, clarity, and work outcomes.
• Attend and provide service at all match days and other special events, adapting quickly to changing event needs while maintaining a high standard of hospitality, professionalism, and attention to detail.
• Other duties may be assigned.

Qualifications:

• 2+ years of sales and/or customer service experience in a fast-paced environment.
• Experience using Archtics and Salesforce CRM a plus.
• A passion for hospitality and creating exceptional fan experiences, as well as for soccer, and growing the sport in the United States.
• Self-motivated and goal oriented, with a track record of using activity, pipeline, and performance metrics to improve results.
• An active listener, with innate curiosity and an interest in understanding people.
• Self-starter who takes ownership of outcomes, anticipates member needs, and resolves difficult situations with calm, sound judgment, and appropriate urgency.
• Extraordinary communicator, both written and verbal communication skills, with the ability to communicate clearly, concisely, and professionally always.
• Demonstrated dedication with the ability to oversee projects from origin to…