Client Services Associate

Job Title

Client Services Associate

Reports To:

Client Services Leadership

As a Client Services Associate, you aren’t just "handling mail"—you are the engine that keeps our workplace humming. You are a hospitality pro, a logistics wizard, and the face of our professional standards. Your goal is simple: ensure every employee and guest experiences 5-star service the moment they step into our space.

From managing high‑stakes logistics to ensuring our tech and pantry are "VIP‑ready," you turn routine office tasks into a seamless, premium experience.

• Master the lifecycle of mail and packages. From secure intake using chain‑of‑custody software to high‑priority outbound shipping, you ensure nothing ever gets lost in the shuffle.
• Maintain the "show‑ready" status of our Business Service Center, kitchens, and conference rooms. You’re the reason the coffee is fresh and the meeting rooms are perfectly staged.
• Keep our fleet of multi‑function devices (MFDs) and copy/print equipment running flawlessly. If a machine is down, you’re the first responder.
• Step into the spotlight as a backup for reception and concierge services, greeting guests with warmth and professional composure.
• Assist with office moves, light maintenance, and inventory management. You proactively find ways to improve the workflow during downtime.

• Customer‑Obsessed:
  You believe that no task is too small and every interaction is an opportunity to provide 5‑star service.
• Tech‑Savvy:
  You’re comfortable with MS Office and can quickly learn new package‑tracking and shipping software.
• Organized & Agile:
  You can pivot from sorting mail to setting up a high‑profile boardroom meeting without breaking a sweat.
• A Natural Professional:
  You maintain a polished appearance and a calm, helpful demeanor, even when things get busy.

• Education:
  
  High School Diploma or equivalent.
• Experience:
  
  1+ years of prior work experience (Hospitality, Retail, or Office Services experience is a major plus).
• Physicality:
  This is an active role! You should be comfortable standing/walking for much of the day and able to lift or move up to 40 lbs (or use a cart for up to 60 lbs).
• Communication:
  Sharp verbal and written skills are a must for coordinating with vendors and employees.
• Travel:
  Negligible.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job‑related factors.

Pay Range: $22.64 – $22.64 USD per hour.

• Career Growth:
  Opportunity to learn new skills or use a variety of them that may lead to uncovering other career opportunities.
• Learning & Development:
  Promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent:
  Offer a variety of recognition programs for all levels of employees.
• Benefit Offerings:
  Medical, Dental, Vision, HCFSA, DCFSA, HSA, commuter transit and parking, supplemental life insurance, accident insurance, critical illness, hospital indemnity, legal program, identity theft protection, pet discounts, pet insurance, group home and auto insurance, EAP, short‑term disability, life insurance, education discounts, 401(k) with matching, entertainment discounts, and paid time off.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.