System Support Specialist - Property Management

Systems Support Associate Overview

This role combines an operational understanding of GRE Management's systems with relevant accounting responsibilities for new development multi-family properties. The Systems Support Associate responds to internal support hub inquiries and supports the success of others through exceptional customer service. This position plays a vital role in ensuring requirements are implemented and system quality is maintained while adapting quickly to change and process improvement.

• Systems Support
• Maintains strong foundational understanding of Yardi products, including, but not limited to Payment Processing, CRM, Site Manager, Voyager Residential, Yardi One, Screening Works and Vendor Shield
• Contributes to drafting Yardi Administrator resources including SOP’s, checklists, and quick guides to maintain internal best practices
• Provides Yardi helpdesk support for team members through prioritizing and managing requests to ensure time sensitive issues are addressed quickly and efficiently
• Collaborates with Operations to analyze Yardi support tickets to develop opportunities for additional training.
• Manages user access across all Yardi and Smartsheet databases to ensure groups are aligned with job duties;
  Completing tasks related to the team member change and offboarding process in Yardi suite of products
• Escalates assigned critical Yardi cases through Client Central and ensures resolution is achieved in a timely manner
• Provides coverage for Operations to ensure Blue Moon lease documents and legal notice updates are maintained in real time
• Maintains strong foundational understanding of Smartsheet, routinely participates in updating data and participates in approved project building
• Collaborates with Operations to optimize workflows and improve best practices for practical application of Yardi products, striving for efficiency and innovation
• Participates in special projects and other duties as assigned by the supervisor to support company initiatives and process improvement
• Conducts all business in accordance with GRE’s policies and procedures. Understand local laws including Fair Housing, Americans with Disabilities Act, Fair Credit Reporting and all other state laws
• Establishes and maintains professional communication and coordination with internal and external stakeholders
• Ability to demonstrate complete confidentiality and discretion

• Proficient in Microsoft Office Suite
• Proficient in Smartsheet advanced user skills
• Written and oral communication skills
• Ability to interact with others in a team environment
• Completes task accurately and timely
• Ability to work independently and collaboratively with other team members

• None

• Minimum of a high school diploma
• Must have at least three (3) years of on-site property management experience

• Knowledge of Microsoft Access, Internet Explorer, Microsoft Excel, Microsoft Outlook, Microsoft Word, and Windows Operating System
• Must be able to speak, read and write in English, in a manner sufficient to carry out duties

The work schedule for this job description is Monday – Friday 8:30am – 5:00pm, weekends and after hours are at times required to fulfill this role successfully.

Exempt, Full-Time

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this Job.

These statements are intended to describe the general nature and level of work being performed by employees assigned with this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

GRE-M is an equal opportunity employer.