Project Coordinator - Amazon

Are you looking for an opportunity to make a meaningful impact in a fast-paced, collaborative environment? At Northwest Center @ Amazon, we're dedicated to delivering exceptional service across a variety of program areas, and we're looking for a motivated, detail-oriented Support Project Coordinator to join our team.

As a Support Project Coordinator
, you'll play a vital role in supporting multiple teams and helping projects run efficiently from start to finish. Working independently while partnering closely with Northwest Center leadership, colleagues, vendors, and project stakeholders, you'll help ensure seamless communication, operational excellence, and an outstanding client experience.

We're seeking someone who is organized, adaptable, and energized by solving problems in a dynamic environment. The ideal candidate excels at managing competing priorities, communicates effectively with a wide range of partners, and is committed to delivering exceptional customer service. Success in this role requires flexibility, strong time management skills, and the ability to quickly adapt to the unique needs and processes of different teams and organizations.

If you're looking for a role where your contributions matter, your skills will continue to grow, and you'll be part of a team committed to excellence, we'd love to hear from you. Apply today and help us deliver exceptional experiences every day.

Full-time, 40 hours a week with flexibility to work Monday - Friday between 7:30a.m.

- 6p.m. Must be able to work a flexible schedule during hours of operation for weekdays and some availability over the weekend as needed.

Starting Hourly Wage: $31.08 per hour | Full Hourly Range: $31.08 - $39.88 per hour

Location: Seattle (South Lake Union), Bellevue & Redmond

• Comprehensive Medical, Dental, Vision, Disability, and Life Insurance, effective the month after 30 days of employment
• 17 Accrued Paid Time Off Days Annually
• Additional 10 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
• Retirement 401(K) with a company match
• Employment Assistance Program (EAP) via Spring Health
• Mental Wellness Program including six free therapy sessions per year
• Opportunity for career development with our NWC Mentorship Match program
• Wellness Reimbursement Program - $25/month
• Student Loan Contribution Program - $50/month
• Arlington, VA:
  Company-Provided Smar Trip card or Parking Stipend - $153/month
• Seattle, WA:
  Company-Provided Orca Pass – Unlimited use
• Pet Insurance Discount Program

Check out the entire list of benefits Northwest Center has to offer here:

* Please submit a resume with your application. Cover letters preferred but not required. *

• Serve as the initial point of contact for and help facilitate the coordination of customer submitted requests.
• Manage ticket queue for incoming requests, routing tickets to appropriate resolver. Ensure service level agreements are maintained regarding response time and ticket completion.
• Provide administrative support of multiple service lines, creating project files within systems of record and file sharing programs ensuring proper formatting and structure.
• Support ordering of workspace products and furniture, coordinating delivery with appropriate vendors.
• Schedule and deploy vendors to ensure delivery and completion timelines for request tickets. Use internal tools to understand deployment schedule and notify the customer of expected completion dates.
• Manage customer-facing inboxes, directing questions to the appropriate party for resolution or responding to customer inquiries as needed.
• Provide measurable and timely response to customer and vendor inquiries, work requests, and concerns.
• Work collaboratively with a dispersed team as well as both internal and external stakeholders to ensure amazing customer service.
• Coordinate with the customer and PPM team to overcome obstacles by providing resources and solutions amidst ambiguity.
• Utilize Smartsheet to maintain data accuracy and gather missing information.
• Update systems of record with new information from audits and completed projects.
• Assume day-to-day responsibility for successful task completion, with…