Customer Success Manager, Consumables - Grocery

Customer Success Manager

Build foundational expertise in vendor partnership management while directly impacting customer experiences on Amazon's retail platform. As a Customer Success Manager, you'll coordinate vendor relationships, execute tactical business plans, and develop the analytical and collaborative skills that drive growth for Amazon Vendor Services.

Join our team as a Customer Success Manager in Amazon Vendor Services, where you'll support vendor growth through data-driven execution and relationship building. This role focuses on coordinating vendor initiatives, analyzing performance data, and learning to influence outcomes across internal and external stakeholders. You'll work with in a collaborative team environment, receiving guidance while building toward independent delivery. This position offers a strong foundation for career growth in customer success and vendor management.

Key job responsibilities:

• Coordinate vendor initiatives and execute tactical business plans that support growth and improve customer experience
• Analyze performance metrics and learn to develop data-driven recommendations that drive adoption and ROI
• Build collaborative relationships with vendors, serving as a reliable point of contact for day-to-day needs
• Advise vendors on utilizing Amazon tools, policies, and programs while escalating blockers and risks appropriately
• Identify opportunities to improve team processes and contribute to operational efficiency
• Leverage internal AI tooling to drive efficiencies and expedite problem solving

A day in the life:

• Review vendor performance data and prepare summaries for team discussions
• Collaborate with teammates to resolve vendor inquiries and coordinate solutions
• Participate in vendor meetings, managing agendas and driving detailed discussions
• Support project execution by tracking status, identifying blockers, and escalating roadblocks
• Contribute to team knowledge-sharing sessions and process documentation

About the team:

Amazon Vendor Services provides comprehensive support to enrolled partners through dedicated customer success management, strategic advice, operational execution, and advanced program access. Our inclusive team values collaboration, innovation, and professional growth while working to enhance both vendor and customer experiences.