Guest Services Agent - Residential

Job Description:

Are you up passionate about supporting residents? Our dynamic portfolio awaits a customer focused team player like you! At the forefront of this role is the chance to build meaningful relationships with residents and vendors. As Guest Services Agent, each day brings new learning opportunities. If you’re eager to jump right into a fast‑paced environment and contribute to the experience of our residents, explore this opportunity!

• Health coverage options: PPO, HSA, and HMO with cost ranging from $0 to $103 per pay.
• Generous PTO plan.
• 401(k) employer match.
• Referral program.
• Free on‑site parking or commuting support.
• Hotel discount at various properties.
• Annual education allowance of up to $1,000.
• Residential housing discount after one year of continuous employment.

• Handle all customer interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Be proficient in all programs required to manage residential desk needs.
• Resolve customer complaints and assist customers with all inquiries related to services, hours of operation, key personnel, in‑house events, directions, etc.
• Respond to all requests accurately and timely, making recommendations based on property knowledge and community policies.
• Ensure an efficient reception experience for guests and residents, including logging maintenance requests, elevator reservations, and general inquiries.
• Communicate with the Property Manager about any relevant feedback from residents and/or other departments.
• Handle telephone and email communications with prompt courtesy.
• Communicate effectively with property management and hotel teams.
• Coordinate the arrival of vendors, guests, deliveries, and prospects and assist with directing them to appropriate departments and locations on‑site and in the parking garage.
• Monitor amenities, ensure readiness for events, and assist residents with making private reservations.
• Maintain strong written and verbal communication skills for team and guest interactions.
• Multitask in a fast‑paced high‑volume environment.
• Process packages, messages, and mail, outgoing or incoming, accurately and promptly.
• Coordinate the storage room by storing and retrieving packages.
• Communicate closely with all departments and teams to ensure resident needs are prioritized to provide the best experience possible.
• Perform other duties as required.

• High school degree or equivalent.
• Front office/concierge experience in hotel, residential, or customer‑focused industry.
• Proficiency in MS Outlook, MS Word, MS Excel, and MS Windows.
• Excellent customer service and interpersonal skills.
• Excellent oral and written communication skills.
• Ability to work well within a team.
• Must be able to work a minimum of one weekend day per week.
• Must be able to work early morning and/or night shifts.
• Excellent organizational and time‑management skills.

$23–$24 per hour.

Onni has been building communities for people to live, work, and play for over half a century. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws. All AI‑generated or AI‑assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI‑generated content as solely their own original work.