Front Desk Associate

Schedule: Tuesday-Saturday, 2:30pm to 11:00pm

• Greet residents, guests, vendors, and staff with professionalism and warmth, creating a positive and welcoming first impression.
• Answer, screen, and route incoming telephone calls and inquiries to the appropriate department or team member.
• Assist residents and guests with requests for information and services, ensuring a seamless and responsive customer experience.
• Receive, track, and communicate the arrival of packages, grocery deliveries, and other deliveries for residents.
• Monitor the community entrance, verify visitor authorization, maintain visitor logs, and issue visitor badges in accordance with established procedures.
• Respond to resident and guest concerns with courtesy and professionalism, resolving issues when possible and escalating as appropriate.
• Maintain a clean, organized, and professional reception area at all times.
• Collaborate with colleagues and departments throughout the community to ensure exceptional resident service and continuity of operations.
• Respond appropriately during emergencies and follow established protocols to help protect residents, staff, and visitors.
• Provide general administrative and clerical support while maintaining confidentiality and compliance with HIPAA requirements.

• High School Diploma, GED or equivalent.
• One (1) year of experience in a customer-facing role, preferably in reception, hospitality, customer service, or administrative support.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams) and comfort learning and utilizing web-based systems.
• Strong effective verbal and written communication skills.
• Curiosity and the ability to adapt to new technology and processes.
• Confidence in managing competing priorities.
• Ability to remain composed and professional in all interactions, including emergency situations.

• Benefits package with low deductibles:
  Medical, Dental, Vision, FSA*
• Paid time off (Vacation, Sick Leave, Floating Holidays, and more!)
• Discounted Costco membership*
• Discounted meals
• 403(b) retirement & company match
• Discounted ORCA card or discounted parking
• Company paid training opportunities
• Tuition Reimbursement/Scholarship Program up to $24,000 per year including dependents*
• Student loan assistance program: up to $1,200 per year
• Free gym access and pool for employees
• Fun staff events and celebrations

* PTO, Benefit plan options, and rates may vary based on the number of hours worked and length of service.

Employee accesses, uses and/or discloses Protected Health Information, as defined by HIPAA, only to the extent minimally necessary to accomplish essential job functions. Employee practices appropriate safeguards to prevent unauthorized access, use and/or disclosure of PHR (paper, electronic and oral) within his/her work area.

Horizon House is an equal opportunity employer and seeks to attract and retain the most qualified individuals without regard to race, color, religion, national origin, gender or gender identity, sexual orientation, age, genetic information, disability, or veteran status. Learn more about what it means to be an Equal Opportunity Employer.

All staff must demonstrate the legal right to work in the United States. Horizon House is an E-Verify employer. All applicants offered a role must pass a DSHS background check, and drug screening.

We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodations while seeking employment, please email hire or call  with the nature of your request.