Independent Catering Delivery Driver

Our company has an immediate opening for a Customer Service Representative for our client located in the Seattle area. The position entails being the primary customer support for our contact center.

Success in this position requires that the Customer Service Representative be able to work independently with little to no supervision, provide immediate availability, be professional, and provide documentation within our systems.

• Genuinely interested in problem‑solving, creative thinking, and helping/servicing others.
• Feels comfortable asking questions to management or more senior members of the customer service or sales teams during training and hands‑on work.
• Has primary knowledge of customer service, sales, communications, marketing, or business.
• Can achieve both individual and collaborative goals through time management, discipline, and organization.
• Exhibits professional and personal communication skills, whether in the office or speaking with customers.

• Partner with all parties to keep open issues status informed.
• Work closely with escalation partners to identify, document, and monitor exceptions to standard processes, creating a list of best practices.
• Provide responsive, timely telephone and chat support.
• Act as the single, point-of-contact for customer issues from identification through resolution.

• High School Diploma or GED required;
  College degree or equivalent experience preferred.
• Ability to multitask and prioritize effectively.
• Excellent oral and written communication skills, especially in phone or email contexts.
• Basic computer knowledge and proficiency with customer service software.