Concierge - McKenzie

Job Summary

McKenzie has an immediate opening for an experienced Concierge! Our team members are high performers that care about customer service and exceed expectations. The Concierge plays a critical role in our success.

The schedule consists of a combination of 10:00 AM–7:00 PM and 3:30 PM–11:30 PM shifts. Candidates must also be available to work a flexible schedule.

In addition to our competitive compensation, we offer housing discounts of up to 40% at Greystar communities, cell phone allowance, monthly bonus incentives, and a robust benefits and perks package. The hourly range for this position is $23.00 – $27.00.

• Greets prospects and residents as they enter the office/leasing area, and ensures their comfort while they wait to speak with a team member.
• Answers phone calls, routes all calls to the appropriate team member for assistance, and assists with completed service request callbacks as necessary.
• Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival and manages and coordinates the loading dock and/or elevator schedule for move‑ins and move‑outs.
• Ensures clubhouse amenities are in tour condition prior to leasing office opening each morning.
• Manages all package deliveries by documenting arrival information and notifying residents of all package deliveries within 24 hours.
• Maintains tracking logs for equipment rentals, dry cleaning services, and/or other services provided by the community.
• Assists the community team with scheduling, planning and organizing resident activities and programs.
• Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents and maintains relationships and contacts with concierge vendors.

• Excellent customer service and ability to interact with a diverse group of people.
• Professional in dress & communication skills.
• Strong organizational skills with high attention to detail.
• Knowledge about the neighborhood to assist residents and guests.
• Proficiency in using computers, internet, and basic software.

• Stand, walk, sit, bend, stoop, climb ladders, reach, carry objects, crawl in confined areas for extended periods.
• Work inside and outside in all weather conditions: rain, snow, heat, hail, wind, sleet.
• Push, pull, lift, carry, or maneuver weights of up to 25 pounds independently and 50 pounds with assistance.
• Rare or regular travel may be required to assist other properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities.
• Work a flexible schedule, including “call” during evenings, weekends and holidays.

• Corporate positions: may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
• Onsite Property positions: may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee‑only coverage; costs discounted after 3 and 5 years of service.
• Generous Paid Time Off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus birthday off after 1 year of service! Additional vacation accrued with tenure.
• For onsite team members, onsite housing discount at Greystar‑managed communities available subject to discount and unit availability.
• 6‑Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6 % of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
• Charitable giving program and benefits.

Greystar will consider for employment qualified applicants with arrest and conviction records.

Greystar is an equal‑opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable law.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (). If you receive suspicious requests, please report them immediately to