Activities Scheduling Coordinator

About the Role

As an Activities Scheduling Coordinator at Marymoor Park, you will serve as the primary point of contact for athletic field and facility reservations, helping leagues, community organizations, and park visitors access recreation spaces. This role combines customer service, scheduling, problem solving, and operational coordination to ensure facilities are reserved efficiently and visitors receive exceptional service.

This position follows a hybrid work model, blending remote and in‑person work.

• Coordinate athletic field reservations and facility rentals by responding to customer inquiries via phone, email, and in person.
• Process reservations, agreements and required documentation using Active Net and other related business systems.
• Build positive relationships with park users, organizations, and community partners while providing exceptional customer service.
• Manage customer accounts by collecting payments, following up on delinquent accounts, and modifying permit status as appropriate.
• Resolve scheduling conflicts and customer concerns by applying sound judgment and effective problem‑solving skills.
• Work closely with the Event Coordinator to ensure accurate scheduling and availability of fields and facilities and collaborate on multi‑use event days to maintain accessibility for all park users.
• Communicate and support change‑management initiatives to foster a culture of continuous improvement.
• Serve as Venue Supervisor during large events to help ensure safe and successful operations.

• Experience coordinating athletic, recreation, facility event or similar scheduling activities using Active Net or comparable reservation or scheduling system.
• Demonstrated customer service experience with the ability to build positive relationships and effectively interact with diverse customers, community members, and partners.
• Demonstrated problem‑solving skills, attention to detail, and ability to organize and prioritize multiple tasks, deadlines, and competing priorities.
• Experience performing administrative support functions such as processing payments, preparing agreements or documentation, maintaining records, and coordinating information.
• Experience using Microsoft 365 applications and other technology systems to support administrative, scheduling, customer account, or operational functions.
• Ability to apply equity and social justice concepts and principles to work activities and decision making.

• Customer Focus:
  Building strong customer relationships and delivering customer‑centric solutions.
• Manages Complexity:
  Making sense of complex, high‑quantity, and sometimes contradictory information to effectively solve problems.
• Plans and Aligns:
  Planning and prioritizing work to meet commitments aligned with organizational goals.
• Communicates Effectively:
  Developing and delivering multi‑mode communications that convey a clear understanding of the unique needs of different audiences.
• Manages Conflict:
  Handling conflict situations effectively, with a minimum of noise.

• Experience in Active Net highly desirable.
• Experience supporting large events or venue operations.

• Work Location:
  
  Hybrid model with days in office and telecommuting. Tuesdays are required days in office. Some evenings and weekends may be needed to support park activities. Primary onsite location is Marymoor Park, 6046 West Lake Sammamish Pkwy NE, Redmond, WA 98052. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
• Work Schedule:
  
  Full‑time 40‑hour work week. This position is not exempt from the Federal Labor Standard Act overtime provision and is overtime eligible.
• Union Representation:
  This position is not represented by a union.

Who to Contact:
Divya Mathew at dmathew

King County is an Equal Employment Opportunity (EEO) Employer. No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.