Documentation Specialist in Spokane, Washington

Documentation Specialist

Are you ready to make a significant impact by assuming responsibility for the documentation repository and oversight of the documentation process. The Documentation Specialist partners with Supervisors, Trainers, and Content Managers (GA, Sales, PR). This role requires that the individual has the ability to organize, manage, and lead the documentation processes, prepare new documents, and manage the documentation repository of policy and procedures for Operations.

At Delta Dental of Washington our vision is that all people can enjoy good oral and overall health, with no one left behind. We succeed because of a shared commitment to a set of values that guide everything we do – for our customers, for our communities, and for each other. We are Accountable. We lean in with Courage. We stay Curious.

We are Inclusive. We act with Integrity.

We offer a highly competitive medical, dental and vision plans as well offering a generous 401k match and all employees start accruing vacation and sick time from their very first day. We empower employee development through our tuition reimbursement plan, professional development plans, and employee-led communities.

The pay range for this position in Western Washington varies between $44,304 – $59,700 and for Eastern Washington varies between $40,560 - $58,800. Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and Tri Forza Corp. intends to offer the selected candidate a base pay within this range, dependent on job-related, non-discriminatory factors such as experience. Base pay will also be adjusted based on the candidate's geographic location.

Essential Responsibilities include the following: The list of responsibilities listed is not intended to be comprehensive. Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and Tri Forza reserve the right to change the responsibilities at any time with or without notice.

• Oversee and lead the documentation process to ensure approval processes are followed.
• Create and/or update process documents as needed to ensure accuracy.
• Develop and maintain the documentation repository.
• Collaboratively work with other areas of the organization (GA, Sales, PR).
• Participate in and lead process improvement activities that support Operations policy and process documentation.
• Work closely with the Operations Trainers on communication and documentation needs resulting from projects.
• Maintain strong working relationships with internal and external stakeholders.
• Manage and maintain KMS/Lighthouse Licenses.
• Update user permissions in KMS/Lighthouse.

The experience, skills, and education needed to succeed in the position are outlined below. These requirements are representative of the knowledge, skills, and abilities required to successfully perform the essential functions of the role.

• Proficiency in Microsoft Office Suite of products required.
• Ability to interpret complicated processes into easy-to-follow documentation required.
• Knowledge of and interest in using computer technologies to improve overall efficiencies.

Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and Tri Forza are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

We are committed to the highest standards of information security and HIPAA compliance, ensuring the confidentiality, integrity, and protection of all data. All staff are expected to support this commitment by following relevant policies.